Public Safety Dispatcher II - Lateral
City of Reno, Reno, NV, United States
Position Overview
Join the City of Reno as a Public Safety Dispatcher. In this role you will receive, evaluate, prioritize, and dispatch public safety calls for emergency and non‑emergency situations, ensuring timely response from police, fire, medical, and rescue units.
Responsibilities
Receive, evaluate and prioritize emergency and non-emergency police, fire, medical, and rescue calls; determine nature, location and pertinent details of incidents and dispatch field units to situations as necessary for multiple public safety agencies.
Operate a variety of emergency dispatch and communications equipment including a Next Generation E911 (NG911) telephony system, an 800 MHz radio system, a Public Safety Computer Aided Dispatch (CAD) system, and general office equipment; enter pertinent information regarding calls for service into various computer systems according to established procedures and guidelines.
Maintain awareness of field unit activities within the CAD and manual card systems; communicate with field units through radios in accordance with Federal Communications Commission (FCC) regulations; maintain status and location of units.
Coordinate the receipt of both emergency and non-emergency calls and relay information and assistance with other law enforcement, fire, medical, and other emergency response agencies as required.
Evaluate the nature and severity of the calling party’s situation to assist in determining call priority and necessary responding equipment.
Simultaneously respond to multiple emergencies on multiple radio channels from various public safety agencies, including law enforcement, fire, and emergency medical services.
Retrieve and enter information from local, state and federal computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information; relay information to field units.
Maintain accurate and complete logs and records of all activities and calls that are received and dispatched.
Perform a variety of functions related to public safety dispatch operations.
Perform related duties as required.
Minimum Qualifications
Two (2) full years of public safety dispatch experience, or equivalent, with a public safety agency within the last (3) years.
OR One (1) full year of public safety dispatch experience, or equivalent, with a public safety agency within the last three (3) years AND have obtained one or more of the following certifications:
• Certified Emergency Dispatcher (International Academies of Emergency Dispatch EFD/EPD/EMD or equivalent)
• P.O.S.T. Certified Dispatcher (NV or out of state)
Bilingual Preference
Bilingual candidates are strongly encouraged to apply.
Open Competitive Opportunity
This is an open competitive opportunity for all qualified applicants.
Equal Employment Opportunity
The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.
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Join the City of Reno as a Public Safety Dispatcher. In this role you will receive, evaluate, prioritize, and dispatch public safety calls for emergency and non‑emergency situations, ensuring timely response from police, fire, medical, and rescue units.
Responsibilities
Receive, evaluate and prioritize emergency and non-emergency police, fire, medical, and rescue calls; determine nature, location and pertinent details of incidents and dispatch field units to situations as necessary for multiple public safety agencies.
Operate a variety of emergency dispatch and communications equipment including a Next Generation E911 (NG911) telephony system, an 800 MHz radio system, a Public Safety Computer Aided Dispatch (CAD) system, and general office equipment; enter pertinent information regarding calls for service into various computer systems according to established procedures and guidelines.
Maintain awareness of field unit activities within the CAD and manual card systems; communicate with field units through radios in accordance with Federal Communications Commission (FCC) regulations; maintain status and location of units.
Coordinate the receipt of both emergency and non-emergency calls and relay information and assistance with other law enforcement, fire, medical, and other emergency response agencies as required.
Evaluate the nature and severity of the calling party’s situation to assist in determining call priority and necessary responding equipment.
Simultaneously respond to multiple emergencies on multiple radio channels from various public safety agencies, including law enforcement, fire, and emergency medical services.
Retrieve and enter information from local, state and federal computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information; relay information to field units.
Maintain accurate and complete logs and records of all activities and calls that are received and dispatched.
Perform a variety of functions related to public safety dispatch operations.
Perform related duties as required.
Minimum Qualifications
Two (2) full years of public safety dispatch experience, or equivalent, with a public safety agency within the last (3) years.
OR One (1) full year of public safety dispatch experience, or equivalent, with a public safety agency within the last three (3) years AND have obtained one or more of the following certifications:
• Certified Emergency Dispatcher (International Academies of Emergency Dispatch EFD/EPD/EMD or equivalent)
• P.O.S.T. Certified Dispatcher (NV or out of state)
Bilingual Preference
Bilingual candidates are strongly encouraged to apply.
Open Competitive Opportunity
This is an open competitive opportunity for all qualified applicants.
Equal Employment Opportunity
The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.
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