Operator Representative, Communications Center (Part-Time)
Mass General Brigham, Boston, MA, United States
Job Summary
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
Primary Responsibilities
Manage incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology.
Process requests for paging and retrieval of pages efficiently and accurately; change the current paging status as requested by the holder of the pager.
Issue new, replacement and loaner pagers as well as return and delete pagers from the Mass General Brigham paging system, including updates to the telephone directory and paging databases.
Understand the various “codes” and the procedures for their activation: medical, fire, internal and external disasters, and other emergencies of a life‑threatening nature.
Respond to all telephone inquiries for patient information, which may include handling confidential information.
Respond to requests from staff regarding departmental on‑call schedules.
Handle answering service calls efficiently and courteously using prescribed guidelines.
Escalate unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor.
May be required to perform responsibilities at multiple locations based on need and situation.
Use the Mass General Brigham values to govern decisions, actions and behaviors.
Qualifications
High School Diploma or equivalent required.
Able to type 35 wpm and knowledge of popular MS Windows software applications.
Phone‑based customer service and/or call center experience required; experience in a hospital or medical environment preferred.
Knowledge of medical terminology preferred.
Additional Skills
Capable of multi‑tasking and toggling between multiple screens and software solutions.
Good interpersonal and telephone skills.
Ability to thrive in a fast‑paced healthcare environment.
Able to work independently and be highly motivated.
Excellent spelling and grammar skills. Must have strong verbal and written comprehension skills.
Schedule and Work Model
Part‑time Saturday & Sunday 2:30pm‑11pm every other weekend and some holidays.
Work Location
55 Fruit Street, Boston, MA.
Pay Range
$17.71 – $22.79 per hour.
EEO Statement
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
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At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
Primary Responsibilities
Manage incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology.
Process requests for paging and retrieval of pages efficiently and accurately; change the current paging status as requested by the holder of the pager.
Issue new, replacement and loaner pagers as well as return and delete pagers from the Mass General Brigham paging system, including updates to the telephone directory and paging databases.
Understand the various “codes” and the procedures for their activation: medical, fire, internal and external disasters, and other emergencies of a life‑threatening nature.
Respond to all telephone inquiries for patient information, which may include handling confidential information.
Respond to requests from staff regarding departmental on‑call schedules.
Handle answering service calls efficiently and courteously using prescribed guidelines.
Escalate unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor.
May be required to perform responsibilities at multiple locations based on need and situation.
Use the Mass General Brigham values to govern decisions, actions and behaviors.
Qualifications
High School Diploma or equivalent required.
Able to type 35 wpm and knowledge of popular MS Windows software applications.
Phone‑based customer service and/or call center experience required; experience in a hospital or medical environment preferred.
Knowledge of medical terminology preferred.
Additional Skills
Capable of multi‑tasking and toggling between multiple screens and software solutions.
Good interpersonal and telephone skills.
Ability to thrive in a fast‑paced healthcare environment.
Able to work independently and be highly motivated.
Excellent spelling and grammar skills. Must have strong verbal and written comprehension skills.
Schedule and Work Model
Part‑time Saturday & Sunday 2:30pm‑11pm every other weekend and some holidays.
Work Location
55 Fruit Street, Boston, MA.
Pay Range
$17.71 – $22.79 per hour.
EEO Statement
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
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