Hotel Front Desk Clerk

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Handle customer complaints as necessary • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Work with the housekeeping staff to ensure rooms are ready for new guests Qualifications: • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • High school graduate, GED recipient, or equivalent • Working knowledge of Microsoft Office and reservation management systems • 1+ year of hotel industry experience or related job preferred • Has experience answering telephone calls and troubleshooting stressful situations Compensation: $11.50 - $12 hourly

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