Law Firm Client Care Coordinator
Bixler Moore, LLC, East Canton, OH, United States
Client Care Coordinator – Overview
Bixler Moore, LLC is seeking a full‑time Client Care Coordinator to serve as the primary non‑attorney point of contact for our estate planning and estate administration clients. This high‑responsibility, client‑facing role is for someone who takes pride in organization, communication, and helping people feel informed and supported during important life events. You will guide clients through our firm’s process, coordinate communication between attorneys and outside professionals, and remove administrative and logistical burdens from attorneys so they can focus on legal strategy and analysis.
Responsibilities
Serve as the primary non‑attorney liaison for estate planning, probate, and trust administration clients
Manage high‑volume inbound and outbound client communication with professionalism and empathy
Conduct client intake, gather required information, and open new matters in the firm’s case management system
Schedule and coordinate attorney consultations, meetings, and signing appointments
Prepare, review, and organize client correspondence, documents, and execution materials
Track attorney notes, correspondence, and time entries to ensure matters move efficiently
Coordinate with financial advisors, CPAs, insurance professionals, and courts as needed
Maintain accurate digital and physical files from matter opening through closing
Support standardized workflows and proactively identify issues before they escalation
Qualifications
Strong organizational and time‑management skills with high attention to detail
Excellent written and verbal communication abilities
Comfort working directly with clients during sensitive or emotional situations
Ability to manage multiple matters simultaneously while maintaining accuracy
Prior experience in a law firm, professional services, or client‑facing administrative role preferred
Proficiency with case management systems, document management, and scheduling tools
Notary Public or willingness to obtain promptly
Compensation
$21 – $25 hourly
Full job description available upon request.
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Bixler Moore, LLC is seeking a full‑time Client Care Coordinator to serve as the primary non‑attorney point of contact for our estate planning and estate administration clients. This high‑responsibility, client‑facing role is for someone who takes pride in organization, communication, and helping people feel informed and supported during important life events. You will guide clients through our firm’s process, coordinate communication between attorneys and outside professionals, and remove administrative and logistical burdens from attorneys so they can focus on legal strategy and analysis.
Responsibilities
Serve as the primary non‑attorney liaison for estate planning, probate, and trust administration clients
Manage high‑volume inbound and outbound client communication with professionalism and empathy
Conduct client intake, gather required information, and open new matters in the firm’s case management system
Schedule and coordinate attorney consultations, meetings, and signing appointments
Prepare, review, and organize client correspondence, documents, and execution materials
Track attorney notes, correspondence, and time entries to ensure matters move efficiently
Coordinate with financial advisors, CPAs, insurance professionals, and courts as needed
Maintain accurate digital and physical files from matter opening through closing
Support standardized workflows and proactively identify issues before they escalation
Qualifications
Strong organizational and time‑management skills with high attention to detail
Excellent written and verbal communication abilities
Comfort working directly with clients during sensitive or emotional situations
Ability to manage multiple matters simultaneously while maintaining accuracy
Prior experience in a law firm, professional services, or client‑facing administrative role preferred
Proficiency with case management systems, document management, and scheduling tools
Notary Public or willingness to obtain promptly
Compensation
$21 – $25 hourly
Full job description available upon request.
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