Maternity Care Navigator / Community Doula - Bilingual
Malama Health, California, MO, United States
Malama leverages the best of technology and people to deliver exceptional care - we build novel biometric tracking and patient engagement tools that allow skilled Care Managers to provide high-touch care navigation and coordination for pregnant and postpartum mothers that improves health outcomes for mom and baby.
We’ve raised $9.2M in funding to date and are on target to hit profitability early this year. Our mission is to improve pregnancy-related outcomes beginning with conditions that disproportionately affect historically underserved groups.
We're seeking
Community Health Worker
or
Community Doula
to use our tools and serve our members as their
Maternity Care Navigators . This role is pivotal in bridging the gap between our providers and patients, ensuring seamless execution of our policies and care protocols. If you're passionate about improving maternal health outcomes, closing equity gaps, and want to gain invaluable experience in care coordination, startup operations, and patient success, this position is for you.
Role Responsibilities
Deliver Care Management to Meet Patient Needs: Conduct outreach, check-ins, and comprehensive assessments to identify and meet patient needs via phone calls, SMS, video calls, or in-person encounters (based on patient preference); Assist patients with appointment setting, office visits, social services application, among other requests
Coordinate Care Services and Referrals to Completion: Advocate for patient needs by coordinating with health plans, service providers, multi-disciplinary care teams to drive services to completion
Communicate to Empower Patient Learning: Utilize evidence-based practices like motivational interviewing, trauma-informed care, and harm reduction to engage with and communicate information to patients towards positive habit change
Utilize Technology to Document, Track, and Improve Services: Utilize required care management portals for all care coordination and other services provided in a timely manner; meet patient caseload targets and prioritize services according to intensity, need, and required follow-up
Requirements
1-2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, or Social Worker
Strong preference for Community Doula with lived experience as a mother, working with mothers, supporting mothers
Reliable and responsive to text and calls; adaptable and excited to learn new technology. Comfortable using Google Workspace (Sheets, Docs, Drive), Notion, Slack, Zoom, and want to learn more
A people’s person and a team player: Be the Bridge. Positive and empathetic serving members/clients and open and honest when providing internal feedback for improvement
Mission-driven, Impact-oriented: Passionate about health, technology, and Malama's mission to improve maternal health outcomes and close equity gaps
Fluent in English (written and verbal) and bilingual in Spanish, Vietnamese, Tagalog, Cantonese, Dari, or Haitian Creole
Located in California
Benefits
$25-$30 per hour starting rate
Flexible work hours to suit your needs
Opportunity to contribute to a fast-growing healthcare technology startup
Training and educational opportunities (including doula training sponsorship)
Equal Opportunity
Malama is an equal opportunity employer. We strongly encourage applications from recent graduates, early-career advocates, Black, Indigenous, Latina/x, and other women of color, people with lived experience of pregnancy, and community members. You do not need years of experience to apply — passion, community roots, and a commitment to birth equity matter most.
#J-18808-Ljbffr
We’ve raised $9.2M in funding to date and are on target to hit profitability early this year. Our mission is to improve pregnancy-related outcomes beginning with conditions that disproportionately affect historically underserved groups.
We're seeking
Community Health Worker
or
Community Doula
to use our tools and serve our members as their
Maternity Care Navigators . This role is pivotal in bridging the gap between our providers and patients, ensuring seamless execution of our policies and care protocols. If you're passionate about improving maternal health outcomes, closing equity gaps, and want to gain invaluable experience in care coordination, startup operations, and patient success, this position is for you.
Role Responsibilities
Deliver Care Management to Meet Patient Needs: Conduct outreach, check-ins, and comprehensive assessments to identify and meet patient needs via phone calls, SMS, video calls, or in-person encounters (based on patient preference); Assist patients with appointment setting, office visits, social services application, among other requests
Coordinate Care Services and Referrals to Completion: Advocate for patient needs by coordinating with health plans, service providers, multi-disciplinary care teams to drive services to completion
Communicate to Empower Patient Learning: Utilize evidence-based practices like motivational interviewing, trauma-informed care, and harm reduction to engage with and communicate information to patients towards positive habit change
Utilize Technology to Document, Track, and Improve Services: Utilize required care management portals for all care coordination and other services provided in a timely manner; meet patient caseload targets and prioritize services according to intensity, need, and required follow-up
Requirements
1-2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, or Social Worker
Strong preference for Community Doula with lived experience as a mother, working with mothers, supporting mothers
Reliable and responsive to text and calls; adaptable and excited to learn new technology. Comfortable using Google Workspace (Sheets, Docs, Drive), Notion, Slack, Zoom, and want to learn more
A people’s person and a team player: Be the Bridge. Positive and empathetic serving members/clients and open and honest when providing internal feedback for improvement
Mission-driven, Impact-oriented: Passionate about health, technology, and Malama's mission to improve maternal health outcomes and close equity gaps
Fluent in English (written and verbal) and bilingual in Spanish, Vietnamese, Tagalog, Cantonese, Dari, or Haitian Creole
Located in California
Benefits
$25-$30 per hour starting rate
Flexible work hours to suit your needs
Opportunity to contribute to a fast-growing healthcare technology startup
Training and educational opportunities (including doula training sponsorship)
Equal Opportunity
Malama is an equal opportunity employer. We strongly encourage applications from recent graduates, early-career advocates, Black, Indigenous, Latina/x, and other women of color, people with lived experience of pregnancy, and community members. You do not need years of experience to apply — passion, community roots, and a commitment to birth equity matter most.
#J-18808-Ljbffr