Hotel Desk Clerk (Night Audit)
MHG Hotels, Deerfield Beach, FL, United States
Overview
As a Hotel Desk Clerk (Night Audit), you help guests feel at home through a warm welcome, efficient check-in/check-out, and careful attention to guest needs. You contribute to a clean lobby and provide directions and local information to ensure a quality stay.
Responsibilities
Organize, confirm, and process guest check-in/check-outs; verify guest identity and adapt to changes
Respond to and resolve guest requests
Secure payments and verify/adjust billing as needed
Provide guests with room and hotel information, directions, amenities, and local interests
Process night audit and run daily reports; communicate findings to the next shift’s staff
Complete cashier and closing reports; count the bank at the end of each shift securely
Accept and record wake-up calls; deliver to the appropriate department
Maintain confidentiality of guest information
Communicate emergencies, lost items, or theft to proper staff or authorities
Report maintenance problems, accidents, and safety hazards
Keep contingency lists for emergencies and convey necessary messages
Protect company assets and comply with quality assurance expectations
Keep doors locked during the night; clean and organize the front desk, lobby, and market area when the hotel is quiet
What the role offers
Benefits Offered:
Incentives
Employee Referral Program
Paid Time Off
Paid Vacation (Full-Time)
Merit Increase
401k with Employer Contribution (Full-Time)
Medical, Dental, Vision (Full-Time)
Life Insurance (Full-Time)
Long-term/Short-term Disability (Full-Time)
Accident (Full-Time)
Critical Illness (Full-Time)
Cross-training Opportunities
Hotel Room Discounts
Schedule
Flexible Shifts Available
Morning/Evening/Night
Weekends
Full-Time/Part-Time
To be a successful Hotel Desk Clerk (Night Audit)
A warm, people-oriented demeanor; a team-first attitude; attention to detail
Genuine care and compassion; ability to connect with others
Ability to create confidence and trust; communicate the right message at the right time
Comfort with individuals from diverse backgrounds and at all organizational levels
Direct yet tactful communication; professional language; proper phone etiquette
Maintain awareness of undesirable persons on premises
Clean professional appearance
Perform other reasonable job duties as requested by Supervisors
Minimum Requirements
The role requires standing for long periods, reading and visually verifying information, and handling objects of varying size and weight. Ability to lift, push, or carry up to 25 pounds without assistance.
Equal Opportunity
MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other protected characteristic. If you need assistance completing the online application, please call 317-356-4000 ext. 203 or email hr@mhghotelsllc.com with “Applicant Accommodation” in the subject line. This contact is for accommodation requests only.
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As a Hotel Desk Clerk (Night Audit), you help guests feel at home through a warm welcome, efficient check-in/check-out, and careful attention to guest needs. You contribute to a clean lobby and provide directions and local information to ensure a quality stay.
Responsibilities
Organize, confirm, and process guest check-in/check-outs; verify guest identity and adapt to changes
Respond to and resolve guest requests
Secure payments and verify/adjust billing as needed
Provide guests with room and hotel information, directions, amenities, and local interests
Process night audit and run daily reports; communicate findings to the next shift’s staff
Complete cashier and closing reports; count the bank at the end of each shift securely
Accept and record wake-up calls; deliver to the appropriate department
Maintain confidentiality of guest information
Communicate emergencies, lost items, or theft to proper staff or authorities
Report maintenance problems, accidents, and safety hazards
Keep contingency lists for emergencies and convey necessary messages
Protect company assets and comply with quality assurance expectations
Keep doors locked during the night; clean and organize the front desk, lobby, and market area when the hotel is quiet
What the role offers
Benefits Offered:
Incentives
Employee Referral Program
Paid Time Off
Paid Vacation (Full-Time)
Merit Increase
401k with Employer Contribution (Full-Time)
Medical, Dental, Vision (Full-Time)
Life Insurance (Full-Time)
Long-term/Short-term Disability (Full-Time)
Accident (Full-Time)
Critical Illness (Full-Time)
Cross-training Opportunities
Hotel Room Discounts
Schedule
Flexible Shifts Available
Morning/Evening/Night
Weekends
Full-Time/Part-Time
To be a successful Hotel Desk Clerk (Night Audit)
A warm, people-oriented demeanor; a team-first attitude; attention to detail
Genuine care and compassion; ability to connect with others
Ability to create confidence and trust; communicate the right message at the right time
Comfort with individuals from diverse backgrounds and at all organizational levels
Direct yet tactful communication; professional language; proper phone etiquette
Maintain awareness of undesirable persons on premises
Clean professional appearance
Perform other reasonable job duties as requested by Supervisors
Minimum Requirements
The role requires standing for long periods, reading and visually verifying information, and handling objects of varying size and weight. Ability to lift, push, or carry up to 25 pounds without assistance.
Equal Opportunity
MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other protected characteristic. If you need assistance completing the online application, please call 317-356-4000 ext. 203 or email hr@mhghotelsllc.com with “Applicant Accommodation” in the subject line. This contact is for accommodation requests only.
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