Technical Services Supervisor- St. Louis, MO
RFL (A Hubbell Power Systems, Inc. Brand (USA)), Saint Louis, MO, United States
Date: Apr 2, 2026
Location: St. Louis, MO, 63146; Solon, OH, 44139
Company: Hubbell Incorporated
Job Overview
This position is for a technical, self-motivated professional to engage with Aclara customers in the water, gas and electric utility space to respond to and resolve technical issues, work on system upgrades, and other customer system related projects. The primary performance indicator is completing a specific number of AclaraONE and other, related customer system upgrades. The technical support group is part of Aclara, which is part of the Hubbell Utility Solutions division with offices in multiple locations.
Responsibilities
Plan, prioritize, coordinate, and complete needed AclaraONE upgrades for customers’ environments
Update and maintain all related process documents related to the AclaraONE upgrade process
Ensure compliance with Aclara maintenance and hosted maintenance agreements through timely response and issue resolution
Own customer issues and provide consistent communication to customers throughout resolution process that may involve other internal groups or external vendors
Understand the audience and communicate technical information in an understandable way to customers in various utility roles (e.g. field, office, management, executive)
Contribute to the creation and maintenance of content within our product knowledgebase to drive customer self-service and to expand available technical knowledge for employees
Collaborate internally with colleagues and management across departments to resolve issues, and to improve Aclara products
Influence and guide technical services related processes and best practices, make suggestions for improvements, and train others on related upgrade, and product related needs
Develop goals and metrics to correlate with success in meeting department and company objectives.
Write and execute quarterly and annual performance reviews for all direct reports.
Review and approve time sheets and expense reports for all direct reports.
Keep management informed of the progress and needs of the team via regular status reports and/or meetings.
Have a full working knowledge of the operation and maintenance of one or more Aclara product lines.
Keep detailed notes and track customer issues through Customer Relationship Management (CRM) system.
Coordinate and communicate design deficiencies, customer concerns and quality problems to the proper departments.
Qualifications
Bachelor’s Degree in an Engineering/Technology or related field OR Associate’s degree in an Engineering/Technology field with five years of related experience OR seven years of related experience in lieu of degree
Three years of customer-facing support experience in a related technical capacity
Experience with standard office productivity products such as Microsoft Word, Excel, Access and PowerPoint
Experience with Oracle PL/SQL, UNIX/Linux
Experience in use of SalesForce for customer support and knowledge article processes
Effective written and verbal communication skills
Ability to clearly and accurately communicate detailed technical information to users with various levels of technical understanding
Able to meet deadlines and thrive in dynamic work environment
Outgoing, personable, and enjoy working directly with customers and vendors
Self-motivated and able to work effectively alone as well as part of a team
Physical Demands
Ability to sit or stand for extended periods
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.
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Location: St. Louis, MO, 63146; Solon, OH, 44139
Company: Hubbell Incorporated
Job Overview
This position is for a technical, self-motivated professional to engage with Aclara customers in the water, gas and electric utility space to respond to and resolve technical issues, work on system upgrades, and other customer system related projects. The primary performance indicator is completing a specific number of AclaraONE and other, related customer system upgrades. The technical support group is part of Aclara, which is part of the Hubbell Utility Solutions division with offices in multiple locations.
Responsibilities
Plan, prioritize, coordinate, and complete needed AclaraONE upgrades for customers’ environments
Update and maintain all related process documents related to the AclaraONE upgrade process
Ensure compliance with Aclara maintenance and hosted maintenance agreements through timely response and issue resolution
Own customer issues and provide consistent communication to customers throughout resolution process that may involve other internal groups or external vendors
Understand the audience and communicate technical information in an understandable way to customers in various utility roles (e.g. field, office, management, executive)
Contribute to the creation and maintenance of content within our product knowledgebase to drive customer self-service and to expand available technical knowledge for employees
Collaborate internally with colleagues and management across departments to resolve issues, and to improve Aclara products
Influence and guide technical services related processes and best practices, make suggestions for improvements, and train others on related upgrade, and product related needs
Develop goals and metrics to correlate with success in meeting department and company objectives.
Write and execute quarterly and annual performance reviews for all direct reports.
Review and approve time sheets and expense reports for all direct reports.
Keep management informed of the progress and needs of the team via regular status reports and/or meetings.
Have a full working knowledge of the operation and maintenance of one or more Aclara product lines.
Keep detailed notes and track customer issues through Customer Relationship Management (CRM) system.
Coordinate and communicate design deficiencies, customer concerns and quality problems to the proper departments.
Qualifications
Bachelor’s Degree in an Engineering/Technology or related field OR Associate’s degree in an Engineering/Technology field with five years of related experience OR seven years of related experience in lieu of degree
Three years of customer-facing support experience in a related technical capacity
Experience with standard office productivity products such as Microsoft Word, Excel, Access and PowerPoint
Experience with Oracle PL/SQL, UNIX/Linux
Experience in use of SalesForce for customer support and knowledge article processes
Effective written and verbal communication skills
Ability to clearly and accurately communicate detailed technical information to users with various levels of technical understanding
Able to meet deadlines and thrive in dynamic work environment
Outgoing, personable, and enjoy working directly with customers and vendors
Self-motivated and able to work effectively alone as well as part of a team
Physical Demands
Ability to sit or stand for extended periods
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.
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