Patient Access Representative
UnityPoint Health, Sioux City, IA, United States
Overview
UnityPoint‑St. Luke's – Patient Access Representative (NE). Full‑time (1.0 FTE). Department: Patient Access – SLRMC. Shift: Monday‑Friday 9:30 am‑6:00 pm. Job ID: 181053. The role facilitates patient admission, registration, insurance verification, scheduling, and supports administrative tasks while ensuring compliance with financial and insurance procedures.
Key Responsibilities
Accurately collects, analyzes, and records demographic, insurance/financial, and clinical data in the computer system; ensures documentation is complete.
Maintains knowledge of insurance verification processes and insurance plans.
Answers telephone calls promptly and professionally, taking messages and directing calls appropriately.
Communicates patient financial obligations via POS and estimates; provides patient education.
Participates in performance improvement initiatives and strives to exceed customer expectations.
Performs functions related to patient self‑service registration processes.
Monitors and maintains multiple work queues.
Refers patients in need of financial assistance to a Financial Advocate.
Executes other duties as required due to extenuating circumstances.
Schedules walk‑in procedures and collaborates with central scheduling regarding other needs.
Qualifications
Education:
High school diploma or equivalent.
Experience:
Two (2) years of customer service or healthcare‑related experience preferred.
License/Certification:
None required.
Benefits
Paid time off, parental leave, 401(k) matching, and employee recognition program.
Dental and health insurance, paid holidays, short‑term and long‑term disability, pet insurance.
Early access to earned wages with Daily Pay, tuition reimbursement, and adoption assistance.
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UnityPoint‑St. Luke's – Patient Access Representative (NE). Full‑time (1.0 FTE). Department: Patient Access – SLRMC. Shift: Monday‑Friday 9:30 am‑6:00 pm. Job ID: 181053. The role facilitates patient admission, registration, insurance verification, scheduling, and supports administrative tasks while ensuring compliance with financial and insurance procedures.
Key Responsibilities
Accurately collects, analyzes, and records demographic, insurance/financial, and clinical data in the computer system; ensures documentation is complete.
Maintains knowledge of insurance verification processes and insurance plans.
Answers telephone calls promptly and professionally, taking messages and directing calls appropriately.
Communicates patient financial obligations via POS and estimates; provides patient education.
Participates in performance improvement initiatives and strives to exceed customer expectations.
Performs functions related to patient self‑service registration processes.
Monitors and maintains multiple work queues.
Refers patients in need of financial assistance to a Financial Advocate.
Executes other duties as required due to extenuating circumstances.
Schedules walk‑in procedures and collaborates with central scheduling regarding other needs.
Qualifications
Education:
High school diploma or equivalent.
Experience:
Two (2) years of customer service or healthcare‑related experience preferred.
License/Certification:
None required.
Benefits
Paid time off, parental leave, 401(k) matching, and employee recognition program.
Dental and health insurance, paid holidays, short‑term and long‑term disability, pet insurance.
Early access to earned wages with Daily Pay, tuition reimbursement, and adoption assistance.
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