CCaaS Transformation Analyst - Hybrid in Columbus

Blue Star Partners LLC is looking for a CCaaS Business Analyst in Columbus, OH, to support contact center transformation initiatives. This hybrid role involves gathering requirements, documenting processes, and ensuring alignment between business and technical teams. The ideal candidate will have over 5 years of experience in business analysis, particularly within contact centers and CCaaS solutions, along with strong communication and documentation skills. Competitive hourly compensation of $60-$70 is offered for a 6-month contract.
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