Senior Process Optimization Lead, Contact Center Tech

Navy Federal Credit Union in Winchester, VA is seeking a Process Improvement Lead to enhance operational performance through technology-enabled initiatives. The role includes analyzing workflows, defining success criteria, and mentoring junior analysts. Candidates should have 5+ years in process improvement, a Bachelor's in Business or related field, and experience with Lean Six Sigma methodologies. This position offers opportunities to work cross-functionally and assess technology impacts. The working hours are Monday to Friday from 8:00 AM to 4:30 PM.
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