Senior Process Optimization Lead, Contact Center Tech

Navy Federal Credit Union in Pensacola, Florida is seeking a Process Improvement Analyst. You will lead technology-enabled initiatives aimed at enhancing operational performance. Responsibilities include analyzing workflows, developing business cases, and mentoring junior analysts. The ideal candidate has 5+ years of experience in process improvement and a Bachelor's degree in a related field. Offer includes a supportive work culture and opportunities for professional development.
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