Senior Process Optimization Lead, Contact Center Tech

Navy Federal Credit Union is looking for a Process Improvement Lead in Vienna, VA. The role focuses on enhancing operational performance and service delivery through technology-enabled initiatives. Key responsibilities include leading cross-functional projects, conducting data analysis, and mentoring junior analysts. Candidates should have 5+ years of experience in process improvement and hold at least a Bachelor's Degree in a relevant field. The role offers a dynamic workplace with opportunities for career development.
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