Operations Coordinator
CRI San Francisco, San Leandro, CA, United States
Operations Coordinator
Align Furniture Services is seeking an Operations Coordinator to serve as the operational heartbeat of our installation team. This role is responsible for daily dispatching logistics, coordinating people, vehicles, and job sites to ensure installations run smoothly, safely, and on schedule.
The majority of the time this role is dedicated to dispatching, with the remaining time focused on administrative support, cross team coordination, and light office operations. The ideal candidate thrives in a fast paced environment, brings a high level of attention to detail, and can confidently make real time decisions while juggling competing priorities.
This role is eligible for our Flexible Workplace Policy, with an expectation to be onsite in San Leandro 4 days per week to support operations.
Summary of Responsibilities
Dispatch & Field Operations
Plan and execute daily dispatch schedules for approximately 5 crews of 2-5 team members
Assign crews, vehicles, and routes to maximize efficiency and meet project timelines
Make real time dispatch decisions related to staffing changes, delays, traffic, call outs, or job site issues
Monitor job progress throughout the day and adjust plans as conditions change
Escalate only unique, complex, or high-risk scenarios ranging from safety issues, project installation obstacles and customer concerns to the Director of Field Logistics as needed
Maintain accurate and up to date dispatch records using IQ Coordinator (training provided)
Provides updates to customers on delivery status, handling incoming calls and interacting directly with drivers and clients
Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
Secure coverage for sick calls from drivers or installation team members
Partners cross-functionally with other departments to keep account records updated and resolve customer issues
Administrative & Operational Support
Perform data entry and administrative tasks related to work orders, schedules, and job documentation
Assist with reporting, tracking, and documentation using Microsoft Excel, Outlook, Word, and Teams
Support coordination between project managers, facilities, and office operations
Act as a professional and responsive liaison for internal stakeholders across teams
Assist with miscellaneous operational and administrative projects as assigned
Partner with the Facilities Manager and Experience Manager on basic site needs and events
Help maintain a clean and welcoming caf/breakroom area
Replenish snacks and basic kitchen supplies
Order office supplies as needed
Requirements
Experience/Skills:
High school diploma or GED required; Bachelor's degree preferred
3-5 years of experience in dispatch, logistics, field operations, or a coordination role
Prior dispatching experience preferred; experience with IQ Coordinator or similar software is a plus
Strong working knowledge of Microsoft Office (especially Outlook and Excel)
Exceptional attention to detail and organizational skills
Proven ability to manage competing priorities and adapt quickly to last-minute changes
Clear, confident communication skills across phone, text, email, and Teams
Comfortable interacting with field crews and making firm, time-sensitive decisions
Logistics, construction, or furniture installation experience preferred but not required
Bilingual (English/Spanish) is highly preferred
CRI's Values
Be a Good Human Be kind, be respectful, be positive, have fun. We work hard, play hard and do the right thing.
Be the Best Teammate Roll up your sleeves, share wins and losses, approach creative problem solving collaboratively, be a no-ego doer. Together we are a force to be reckoned with.
Be Inquisitive Be engaged, find the why, value learning. Each day is a new opportunity to be better and put into practice the learning from the day before.
Be a Design Thinker Have empathy, question, ideate and solve. We encourage design thinking in all facets of our business.
Lead by Example Go above & beyond, show initiative, be proud. Expect the best of yourself and each other every day.
Be Yourself Live our values with your personality. We want you to be you!
Align Furniture Services is seeking an Operations Coordinator to serve as the operational heartbeat of our installation team. This role is responsible for daily dispatching logistics, coordinating people, vehicles, and job sites to ensure installations run smoothly, safely, and on schedule.
The majority of the time this role is dedicated to dispatching, with the remaining time focused on administrative support, cross team coordination, and light office operations. The ideal candidate thrives in a fast paced environment, brings a high level of attention to detail, and can confidently make real time decisions while juggling competing priorities.
This role is eligible for our Flexible Workplace Policy, with an expectation to be onsite in San Leandro 4 days per week to support operations.
Summary of Responsibilities
Dispatch & Field Operations
Plan and execute daily dispatch schedules for approximately 5 crews of 2-5 team members
Assign crews, vehicles, and routes to maximize efficiency and meet project timelines
Make real time dispatch decisions related to staffing changes, delays, traffic, call outs, or job site issues
Monitor job progress throughout the day and adjust plans as conditions change
Escalate only unique, complex, or high-risk scenarios ranging from safety issues, project installation obstacles and customer concerns to the Director of Field Logistics as needed
Maintain accurate and up to date dispatch records using IQ Coordinator (training provided)
Provides updates to customers on delivery status, handling incoming calls and interacting directly with drivers and clients
Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
Secure coverage for sick calls from drivers or installation team members
Partners cross-functionally with other departments to keep account records updated and resolve customer issues
Administrative & Operational Support
Perform data entry and administrative tasks related to work orders, schedules, and job documentation
Assist with reporting, tracking, and documentation using Microsoft Excel, Outlook, Word, and Teams
Support coordination between project managers, facilities, and office operations
Act as a professional and responsive liaison for internal stakeholders across teams
Assist with miscellaneous operational and administrative projects as assigned
Partner with the Facilities Manager and Experience Manager on basic site needs and events
Help maintain a clean and welcoming caf/breakroom area
Replenish snacks and basic kitchen supplies
Order office supplies as needed
Requirements
Experience/Skills:
High school diploma or GED required; Bachelor's degree preferred
3-5 years of experience in dispatch, logistics, field operations, or a coordination role
Prior dispatching experience preferred; experience with IQ Coordinator or similar software is a plus
Strong working knowledge of Microsoft Office (especially Outlook and Excel)
Exceptional attention to detail and organizational skills
Proven ability to manage competing priorities and adapt quickly to last-minute changes
Clear, confident communication skills across phone, text, email, and Teams
Comfortable interacting with field crews and making firm, time-sensitive decisions
Logistics, construction, or furniture installation experience preferred but not required
Bilingual (English/Spanish) is highly preferred
CRI's Values
Be a Good Human Be kind, be respectful, be positive, have fun. We work hard, play hard and do the right thing.
Be the Best Teammate Roll up your sleeves, share wins and losses, approach creative problem solving collaboratively, be a no-ego doer. Together we are a force to be reckoned with.
Be Inquisitive Be engaged, find the why, value learning. Each day is a new opportunity to be better and put into practice the learning from the day before.
Be a Design Thinker Have empathy, question, ideate and solve. We encourage design thinking in all facets of our business.
Lead by Example Go above & beyond, show initiative, be proud. Expect the best of yourself and each other every day.
Be Yourself Live our values with your personality. We want you to be you!