Front Desk Representative
iCare Health Solutions, Miami, FL, United States
Job Type
Full-time
Description
Responsible for providing excellent customer service and acting as the first point of contact for patients/guests. Handle a range of administrative and customer service tasks to ensure smooth front office operations. Respond to inquiries, direct calls, and maintain a tidy and organized workspace.
Essential Functions
Check-In
Greet and check in patients and other visitors arriving for appointments
Verify medical insurance benefits online or call insurance companies or primary care physicians (PCP) offices to obtain benefit information
Coordinate with patients regarding their insurance benefits and medical provider program
Collect co-payments/balances upfront
Confirm and obtain referrals and/or authorizations if required by insurance, prior to visit
Obtain, verify, and enter the patient and their provider's information into EMR, ensuring the accuracy of all entries
Scan paperwork to EMR
Complete end‑of‑day closing duties
Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate
Check-Out
Complete checkout procedures at the end of patient visit
Make follow‑up appointments using the scheduling protocol and forcing power protocol
Post charges and keep the posting of capitations up to date
Fax visit notes to the PCP or referral physician
Collect Co‑payments for Self‑Pay Patients or any pending co‑payments to be collected
Scan all supporting documentation into the patient’s chart
Insurance Verification
Verify insurance coverage(s) at least one day in advance
Request and obtain authorizations and referrals
Scan to PDF and upload verified documents to each assigned location
Assist with overflow of incoming calls
Communicate with patients regarding copays, deductibles, and other fees
Cancel and/or reschedule appointments for terminated insurances
Verify and correct if needed PCP and Marketing Plan fields
Cross‑train to cover other Front Desk positions as needed
Requirements
Job Specifications
One to two years of Customer Service experience
Ability to handle multiple tasks simultaneously in a fast‑paced environment
Ability to handle and diffuse patient complaints and disagreements
Exceptional communication and interpersonal skills
Experience navigating Electronic Medical Records and Outlook
Preferred Skills
Bilingual (English / Spanish)
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job‑related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.
Salary Description
$15.00 - $16.50
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Full-time
Description
Responsible for providing excellent customer service and acting as the first point of contact for patients/guests. Handle a range of administrative and customer service tasks to ensure smooth front office operations. Respond to inquiries, direct calls, and maintain a tidy and organized workspace.
Essential Functions
Check-In
Greet and check in patients and other visitors arriving for appointments
Verify medical insurance benefits online or call insurance companies or primary care physicians (PCP) offices to obtain benefit information
Coordinate with patients regarding their insurance benefits and medical provider program
Collect co-payments/balances upfront
Confirm and obtain referrals and/or authorizations if required by insurance, prior to visit
Obtain, verify, and enter the patient and their provider's information into EMR, ensuring the accuracy of all entries
Scan paperwork to EMR
Complete end‑of‑day closing duties
Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate
Check-Out
Complete checkout procedures at the end of patient visit
Make follow‑up appointments using the scheduling protocol and forcing power protocol
Post charges and keep the posting of capitations up to date
Fax visit notes to the PCP or referral physician
Collect Co‑payments for Self‑Pay Patients or any pending co‑payments to be collected
Scan all supporting documentation into the patient’s chart
Insurance Verification
Verify insurance coverage(s) at least one day in advance
Request and obtain authorizations and referrals
Scan to PDF and upload verified documents to each assigned location
Assist with overflow of incoming calls
Communicate with patients regarding copays, deductibles, and other fees
Cancel and/or reschedule appointments for terminated insurances
Verify and correct if needed PCP and Marketing Plan fields
Cross‑train to cover other Front Desk positions as needed
Requirements
Job Specifications
One to two years of Customer Service experience
Ability to handle multiple tasks simultaneously in a fast‑paced environment
Ability to handle and diffuse patient complaints and disagreements
Exceptional communication and interpersonal skills
Experience navigating Electronic Medical Records and Outlook
Preferred Skills
Bilingual (English / Spanish)
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job‑related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.
Salary Description
$15.00 - $16.50
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