Customer Service Assistant - Law Center
Georgetown University, Washington, District of Columbia, United States
Customer Service Assistant
Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.
Job Overview
The Customer Service Assistant serves as an integral part of the Law Center Copy & Mail team, assisting with all aspects of the campus's mail and copying needs. This position serves as the first point of contact for faculty, staff, and students in need of assistance with printing needs, mailing, courier, and overnight carrier services. Reporting directly to the Customer Services Supervisor, the role is responsible for providing topnotch copy and mail services and providing any relevant troubleshooting. The position is responsible for operating high-volume copiers, booklet makers, scanners, a mail meter, as well as other finishing devices.
Work Interactions
This position reports directly to the Customer Services Supervisor in the Law Center Copy & Mail Center. The incumbent will interact with a wide variety of constituents including Law Center faculty, administrators, staff, and students.
Requirements and Qualifications
High School Diploma required, as well as strong customer service skills and working knowledge of Microsoft Office and Adobe.
Experience working with high-volume copy machines and postage metering equipment, as well as a variety of post-production finishing devices.
Pay Range:
$18.28 - $27.33
Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.
EEO Statement
GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.
Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.
Job Overview
The Customer Service Assistant serves as an integral part of the Law Center Copy & Mail team, assisting with all aspects of the campus's mail and copying needs. This position serves as the first point of contact for faculty, staff, and students in need of assistance with printing needs, mailing, courier, and overnight carrier services. Reporting directly to the Customer Services Supervisor, the role is responsible for providing topnotch copy and mail services and providing any relevant troubleshooting. The position is responsible for operating high-volume copiers, booklet makers, scanners, a mail meter, as well as other finishing devices.
Work Interactions
This position reports directly to the Customer Services Supervisor in the Law Center Copy & Mail Center. The incumbent will interact with a wide variety of constituents including Law Center faculty, administrators, staff, and students.
Requirements and Qualifications
High School Diploma required, as well as strong customer service skills and working knowledge of Microsoft Office and Adobe.
Experience working with high-volume copy machines and postage metering equipment, as well as a variety of post-production finishing devices.
Pay Range:
$18.28 - $27.33
Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.
EEO Statement
GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.