Receptionist 3
Aston Carter, Nashville, TN, United States
Experience Services Receptionist (Receptionist III)
The Experience Services Receptionist serves as the primary front-desk ambassador, delivering white-glove, executive-level service to all visitors, clients, and employees. In this contract-to-hire role based in Nashville, TN, you will create a welcoming and polished first impression, manage a busy reception desk, and support a variety of workplace operations. You will combine strong communication skills, a hospitality-driven mindset, and solid administrative and computer skills to ensure every interaction is professional, friendly, and efficient.
Responsibilities
Serve as the first point of contact at the reception desk, ensuring the front desk is covered at all times during business hours.
Enthusiastically welcome and assist guests upon arrival, including supporting office orientations, departures, and other visitor needs.
Engage with visitors, employees, and callers in a friendly, professional manner, ensuring interactions are timely, helpful, and service-focused.
Provide accurate information and wayfinding to visitors regarding campus services, activities, meeting spaces, work areas, and amenities.
Demonstrate professionalism, confidence, and exceptional customer service in all client and guest interactions.
Act as the central point of contact for client, visitor, and employee inquiries related to services, activities, wayfinding, and building functions.
Actively monitor and maintain a clean, safe, and organized front desk and lobby area that reflects brand standards and fosters a welcoming environment.
Implement and monitor service standards to ensure they meet or exceed expectations for an executive-facing environment.
Collaborate with facilities management and other internal teams to proactively prepare for meetings, events, and other activities.
Create work orders for custodial, maintenance, safety, and security needs using the appropriate systems and channels.
Proactively anticipate the needs of clients, visitors, and support teams, identifying potential issues and offering creative solutions.
Identify potential risks to privacy, security, or operations at the front desk and escalate concerns appropriately to avoid disruptions or breaches.
Perform general administrative support tasks, including handling incoming calls and directing them to the appropriate personnel.
Answer general phone inquiries professionally, offer callbacks when needed, and prioritize in-person visitors over phone calls.
Manage the check-in process for visitors and vendors, including issuing visitor badges and ensuring proper registration for employees and temporary badges.
Arrange transportation for incoming and outgoing services as required.
Manage site email related to reception and workplace services, ensuring timely and professional responses.
Coordinate room reservations and support meeting room logistics as needed to facilitate a smooth workplace experience.
Create and manage work tickets and requests through the visitor management system and other workplace platforms.
Maintain a neat, organized, and well-stocked front desk area to support smooth day-to-day operations.
Provide suggestions to improve the workplace experience and contribute ideas for best-in-class services and enhancements.
Assist with meeting and event logistics and other workplace initiatives to enhance the overall client and employee experience.
Demonstrate accountability and reliability by consistently arriving early enough to prepare the reception area before employees and visitors arrive.
Essential Skills
Strong verbal and written communication skills, with a professional and polished presentation.
Excellent customer service and interpersonal skills, with a personable and outgoing demeanor to build client connections.
Proven ability to multitask, prioritize, and manage time efficiently in a busy front desk environment.
Proactive problem-solving abilities and a service-oriented mindset.
Computer skills sufficient to manage site email, room reservations, work tickets, and a visitor management system.
Ability to act as the face of an executive front-facing reception, maintaining a professional appearance and demeanor at all times.
Accountability and reliability to consistently support a MondayFriday, 8:00 a.m.5:00 p.m. schedule, with the ability to start earlier to prepare for the day.
Previous experience in hospitality or a client-facing role, with 35 years of hospitality highly preferred.
Comfort working with workplace systems and, ideally, familiarity with Computerized Maintenance Management Systems (CMMS), with the ability to learn quickly if new.
Additional Skills & Qualifications
Experience providing white-glove or executive-level customer service in a corporate, hospitality, or similar environment.
Experience in front desk administration, receptionist duties, and clerical support.
Experience working within a workplace or facilities services team, collaborating across departments.
Familiarity with CMMS (Computerized Maintenance Management Systems) is a plus.
Ability to contribute ideas and feedback to continually improve the workplace and visitor experience.
Work Environment
This is a contract-to-hire, on-site receptionist position based in Nashville, TN. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with an expectation to arrive early enough to fully prepare the reception area before employees and visitors arrive; all time worked is paid. The role is stationed at the reception desk, which must be covered at all times during business hours, and involves continuous interaction with executives, employees, guests, and vendors in a professional office setting. The environment emphasizes high-touch, hospitality-driven, white-glove service and collaboration with workplace and facilities teams. Business casual attire is required, and a polished, professional appearance is expected to reflect the executive-facing nature of the role. The office provides free employee parking on-site. Interviews typically include a first-round virtual conversation followed by an in-person interview. The workplace uses email, visitor management systems, room reservation tools, and work ticket or maintenance request platforms, and may utilize CMMS technology to support facilities-related requests. The front desk and lobby are maintained as clean, safe, organized, and welcoming spaces that reflect high brand and service standards.
Job Type & Location
This is a Contract position based out of Nashville, TN.
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Nashville, TN.
Application Deadline
This position is anticipated to close on May 1, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other
The Experience Services Receptionist serves as the primary front-desk ambassador, delivering white-glove, executive-level service to all visitors, clients, and employees. In this contract-to-hire role based in Nashville, TN, you will create a welcoming and polished first impression, manage a busy reception desk, and support a variety of workplace operations. You will combine strong communication skills, a hospitality-driven mindset, and solid administrative and computer skills to ensure every interaction is professional, friendly, and efficient.
Responsibilities
Serve as the first point of contact at the reception desk, ensuring the front desk is covered at all times during business hours.
Enthusiastically welcome and assist guests upon arrival, including supporting office orientations, departures, and other visitor needs.
Engage with visitors, employees, and callers in a friendly, professional manner, ensuring interactions are timely, helpful, and service-focused.
Provide accurate information and wayfinding to visitors regarding campus services, activities, meeting spaces, work areas, and amenities.
Demonstrate professionalism, confidence, and exceptional customer service in all client and guest interactions.
Act as the central point of contact for client, visitor, and employee inquiries related to services, activities, wayfinding, and building functions.
Actively monitor and maintain a clean, safe, and organized front desk and lobby area that reflects brand standards and fosters a welcoming environment.
Implement and monitor service standards to ensure they meet or exceed expectations for an executive-facing environment.
Collaborate with facilities management and other internal teams to proactively prepare for meetings, events, and other activities.
Create work orders for custodial, maintenance, safety, and security needs using the appropriate systems and channels.
Proactively anticipate the needs of clients, visitors, and support teams, identifying potential issues and offering creative solutions.
Identify potential risks to privacy, security, or operations at the front desk and escalate concerns appropriately to avoid disruptions or breaches.
Perform general administrative support tasks, including handling incoming calls and directing them to the appropriate personnel.
Answer general phone inquiries professionally, offer callbacks when needed, and prioritize in-person visitors over phone calls.
Manage the check-in process for visitors and vendors, including issuing visitor badges and ensuring proper registration for employees and temporary badges.
Arrange transportation for incoming and outgoing services as required.
Manage site email related to reception and workplace services, ensuring timely and professional responses.
Coordinate room reservations and support meeting room logistics as needed to facilitate a smooth workplace experience.
Create and manage work tickets and requests through the visitor management system and other workplace platforms.
Maintain a neat, organized, and well-stocked front desk area to support smooth day-to-day operations.
Provide suggestions to improve the workplace experience and contribute ideas for best-in-class services and enhancements.
Assist with meeting and event logistics and other workplace initiatives to enhance the overall client and employee experience.
Demonstrate accountability and reliability by consistently arriving early enough to prepare the reception area before employees and visitors arrive.
Essential Skills
Strong verbal and written communication skills, with a professional and polished presentation.
Excellent customer service and interpersonal skills, with a personable and outgoing demeanor to build client connections.
Proven ability to multitask, prioritize, and manage time efficiently in a busy front desk environment.
Proactive problem-solving abilities and a service-oriented mindset.
Computer skills sufficient to manage site email, room reservations, work tickets, and a visitor management system.
Ability to act as the face of an executive front-facing reception, maintaining a professional appearance and demeanor at all times.
Accountability and reliability to consistently support a MondayFriday, 8:00 a.m.5:00 p.m. schedule, with the ability to start earlier to prepare for the day.
Previous experience in hospitality or a client-facing role, with 35 years of hospitality highly preferred.
Comfort working with workplace systems and, ideally, familiarity with Computerized Maintenance Management Systems (CMMS), with the ability to learn quickly if new.
Additional Skills & Qualifications
Experience providing white-glove or executive-level customer service in a corporate, hospitality, or similar environment.
Experience in front desk administration, receptionist duties, and clerical support.
Experience working within a workplace or facilities services team, collaborating across departments.
Familiarity with CMMS (Computerized Maintenance Management Systems) is a plus.
Ability to contribute ideas and feedback to continually improve the workplace and visitor experience.
Work Environment
This is a contract-to-hire, on-site receptionist position based in Nashville, TN. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with an expectation to arrive early enough to fully prepare the reception area before employees and visitors arrive; all time worked is paid. The role is stationed at the reception desk, which must be covered at all times during business hours, and involves continuous interaction with executives, employees, guests, and vendors in a professional office setting. The environment emphasizes high-touch, hospitality-driven, white-glove service and collaboration with workplace and facilities teams. Business casual attire is required, and a polished, professional appearance is expected to reflect the executive-facing nature of the role. The office provides free employee parking on-site. Interviews typically include a first-round virtual conversation followed by an in-person interview. The workplace uses email, visitor management systems, room reservation tools, and work ticket or maintenance request platforms, and may utilize CMMS technology to support facilities-related requests. The front desk and lobby are maintained as clean, safe, organized, and welcoming spaces that reflect high brand and service standards.
Job Type & Location
This is a Contract position based out of Nashville, TN.
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Nashville, TN.
Application Deadline
This position is anticipated to close on May 1, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other