Senior Voice Communications Engineer
Consolidated Edison Inc, New York, NY, United States
Job Description
The Senior Voice Communications Engineer is a senior technical leader responsible for the architecture, modernization, resiliency, and operational excellence of enterprise voice and unified communications platforms. The role includes phased in supervisory responsibilities for voice engineering staff and serves as the primary senior level escalation point for complex voice/UC issues. The engineer will own standards, lifecycle governance, documentation, and operational readiness in a rapidly evolving environment.
Responsibilities
Core Responsibilities Lead the architecture, design, implementation, and modernization of enterprise voice/UC solutions (Cisco CUCM, Unity/Unity Connection, SIP trunking, PSTN, turrets, dial plans, QoS)
Serve as senior escalation lead for incidents/outages; perform deep root cause analysis and drive permanent corrective actions
Provide formal supervision to engineering staff, including task assignment, mentoring, and performance input
Direct major migration efforts, carrier conversions, and platform modernization initiatives
Coordinate cross functionally with IP networking, transport (MPLS/DWDM), radio, AV/VC, security, and cloud collaboration teams
Own and maintain technical standards, diagrams, runbooks, and lifecycle management documentation
Manage vendor relationships, carrier performance, advisories, and risk exposure
Track budgets, operational spending, forecasts, and variance explanations
Identify and implement improvements in resiliency, scalability, automation, and monitoring
Ensure alignment with cybersecurity, monitoring, and change management practices
Participate in on call rotation supporting 247 operations and emergency response
Adhere to cybersecurity, resiliency, and change management practices
Qualifications
Required Education/Experience Master's Degree in Information Technology, Computer Science or Engineering and a minimum of 3 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments or
Bachelor's Degree in Information Technology, Computer Science or Engineering and a minimum of 5 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments or
Associate's Degree in Information Technology, Computer Science or Engineering and a minimum of 7 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments
Relevant Work Experience Enterprise scale voice/UC design, implementation, and support, required
Cisco CUCM, Unity/Unity Connection, gateways, SIP trunking, PSTN, required
Dial plan design (partitions, CSS, translations, SIP normalization), required
SBC technologies (Cisco CUBE, Audiocodes, equivalent), required
VoIP protocols and services (SIP, RTP, QoS, T1/Ethernet, POTS, PRI, ISDN), required
Cloud collaboration platforms (Microsoft Teams, Webex), required
Packet analysis, troubleshooting, carrier diagnostics, required
Monitoring/automation (Power Automate, Power Apps, Power BI, scripting), required
Team guidance and collaboration leadership, required
Experience with monitoring, dashboards, and automation tools, required
Skills and Abilities Demonstrated analytical skills
Builds and manages effective teams
Strong written and verbal communication skills
Demonstrated time management and priority setting skills
Licenses and Certifications Driver's License Required
Other: CCNA/CCNP Voice or equivalent enterprise voice/UC certifications Preferred
Physical Demands Ability to push, pull, and lift up to 40 pounds
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Possess manual dexterity and the ability to use hands for the duration of the workday
Ability to read small print and symbols
Additional Physical Demands The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
Participate in on call rotation and emergency response assignments
Wear required PPE when dictated by job assignments
About Us
Mission Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
Benefits:
We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: Rich medical & pharmacy benefits, including vision benefits
Dental benefits
Health Savings Accounts
Health Care and Dependent Care Flexible Spending Accounts
401(k) with robust matching
Employer paid Pension Plan
Employee Stock Purchase Plan with a generous matching contribution
State of the art Employee Assistance Program
Paid Parental Leave
Generous paid time off plus paid holidays
Family support: emergency backup child, & elder care assistance
Social responsibility and volunteer opportunities
Employee discount program
Commuter Benefits
Culture of growth and learning: career development; tuition reimbursement; recognition program
Life and Long-Term Disability Benefits
*Please be aware that some benefits may not apply to provisional or part-time job titles.
About the Team
EEO Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Technical Difficulty Statement:
For technical issues, please contact us at careerconnect@coned.com
The Senior Voice Communications Engineer is a senior technical leader responsible for the architecture, modernization, resiliency, and operational excellence of enterprise voice and unified communications platforms. The role includes phased in supervisory responsibilities for voice engineering staff and serves as the primary senior level escalation point for complex voice/UC issues. The engineer will own standards, lifecycle governance, documentation, and operational readiness in a rapidly evolving environment.
Responsibilities
Core Responsibilities Lead the architecture, design, implementation, and modernization of enterprise voice/UC solutions (Cisco CUCM, Unity/Unity Connection, SIP trunking, PSTN, turrets, dial plans, QoS)
Serve as senior escalation lead for incidents/outages; perform deep root cause analysis and drive permanent corrective actions
Provide formal supervision to engineering staff, including task assignment, mentoring, and performance input
Direct major migration efforts, carrier conversions, and platform modernization initiatives
Coordinate cross functionally with IP networking, transport (MPLS/DWDM), radio, AV/VC, security, and cloud collaboration teams
Own and maintain technical standards, diagrams, runbooks, and lifecycle management documentation
Manage vendor relationships, carrier performance, advisories, and risk exposure
Track budgets, operational spending, forecasts, and variance explanations
Identify and implement improvements in resiliency, scalability, automation, and monitoring
Ensure alignment with cybersecurity, monitoring, and change management practices
Participate in on call rotation supporting 247 operations and emergency response
Adhere to cybersecurity, resiliency, and change management practices
Qualifications
Required Education/Experience Master's Degree in Information Technology, Computer Science or Engineering and a minimum of 3 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments or
Bachelor's Degree in Information Technology, Computer Science or Engineering and a minimum of 5 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments or
Associate's Degree in Information Technology, Computer Science or Engineering and a minimum of 7 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments
Relevant Work Experience Enterprise scale voice/UC design, implementation, and support, required
Cisco CUCM, Unity/Unity Connection, gateways, SIP trunking, PSTN, required
Dial plan design (partitions, CSS, translations, SIP normalization), required
SBC technologies (Cisco CUBE, Audiocodes, equivalent), required
VoIP protocols and services (SIP, RTP, QoS, T1/Ethernet, POTS, PRI, ISDN), required
Cloud collaboration platforms (Microsoft Teams, Webex), required
Packet analysis, troubleshooting, carrier diagnostics, required
Monitoring/automation (Power Automate, Power Apps, Power BI, scripting), required
Team guidance and collaboration leadership, required
Experience with monitoring, dashboards, and automation tools, required
Skills and Abilities Demonstrated analytical skills
Builds and manages effective teams
Strong written and verbal communication skills
Demonstrated time management and priority setting skills
Licenses and Certifications Driver's License Required
Other: CCNA/CCNP Voice or equivalent enterprise voice/UC certifications Preferred
Physical Demands Ability to push, pull, and lift up to 40 pounds
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Possess manual dexterity and the ability to use hands for the duration of the workday
Ability to read small print and symbols
Additional Physical Demands The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
Participate in on call rotation and emergency response assignments
Wear required PPE when dictated by job assignments
About Us
Mission Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
Benefits:
We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: Rich medical & pharmacy benefits, including vision benefits
Dental benefits
Health Savings Accounts
Health Care and Dependent Care Flexible Spending Accounts
401(k) with robust matching
Employer paid Pension Plan
Employee Stock Purchase Plan with a generous matching contribution
State of the art Employee Assistance Program
Paid Parental Leave
Generous paid time off plus paid holidays
Family support: emergency backup child, & elder care assistance
Social responsibility and volunteer opportunities
Employee discount program
Commuter Benefits
Culture of growth and learning: career development; tuition reimbursement; recognition program
Life and Long-Term Disability Benefits
*Please be aware that some benefits may not apply to provisional or part-time job titles.
About the Team
EEO Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Technical Difficulty Statement:
For technical issues, please contact us at careerconnect@coned.com