Senior Voice Communications Engineer
Con Edison, New York, NY, United States
Required Education/Experience
Master's Degree in Information Technology, Computer Science or Engineering and a minimum of 3 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments or
Bachelor's Degree in Information Technology, Computer Science or Engineering and a minimum of 5 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments or
Associate's Degree in Information Technology, Computer Science or Engineering and a minimum of 7 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments
Relevant Work Experience
Enterprise scale voice/UC design, implementation, and support, required
Cisco CUCM, Unity/Unity Connection, gateways, SIP trunking, PSTN, required
Dial plan design (partitions, CSS, translations, SIP normalization), required
SBC technologies (Cisco CUBE, Audiocodes, equivalent), required
VoIP protocols and services (SIP, RTP, QoS, T1/Ethernet, POTS, PRI, ISDN), required
Cloud collaboration platforms (Microsoft Teams, Webex), required
Packet analysis, troubleshooting, carrier diagnostics, required
Monitoring/automation (Power Automate, Power Apps, Power BI, scripting), required
Team guidance and collaboration leadership, required
Experience with monitoring, dashboards, and automation tools, required
Skills and Abilities
Demonstrated analytical skills
Builds and manages effective teams
Strong written and verbal communication skills
Demonstrated time management and priority setting skills
Licenses and Certifications
Driver's License Required
Other: CCNA/CCNP Voice or equivalent enterprise voice/UC certifications Preferred
Physical Demands
Ability to push, pull, and lift up to 40 pounds
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Possess manual dexterity and the ability to use hands for the duration of the workday
Ability to read small print and symbols
Additional Physical Demands
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
Participate in on call rotation and emergency response assignments
Wear required PPE when dictated by job assignments
EEO Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Technical Difficulty Statement:
For technical issues, please contact us at careerconnect@coned.com
Master's Degree in Information Technology, Computer Science or Engineering and a minimum of 3 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments or
Bachelor's Degree in Information Technology, Computer Science or Engineering and a minimum of 5 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments or
Associate's Degree in Information Technology, Computer Science or Engineering and a minimum of 7 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments
Relevant Work Experience
Enterprise scale voice/UC design, implementation, and support, required
Cisco CUCM, Unity/Unity Connection, gateways, SIP trunking, PSTN, required
Dial plan design (partitions, CSS, translations, SIP normalization), required
SBC technologies (Cisco CUBE, Audiocodes, equivalent), required
VoIP protocols and services (SIP, RTP, QoS, T1/Ethernet, POTS, PRI, ISDN), required
Cloud collaboration platforms (Microsoft Teams, Webex), required
Packet analysis, troubleshooting, carrier diagnostics, required
Monitoring/automation (Power Automate, Power Apps, Power BI, scripting), required
Team guidance and collaboration leadership, required
Experience with monitoring, dashboards, and automation tools, required
Skills and Abilities
Demonstrated analytical skills
Builds and manages effective teams
Strong written and verbal communication skills
Demonstrated time management and priority setting skills
Licenses and Certifications
Driver's License Required
Other: CCNA/CCNP Voice or equivalent enterprise voice/UC certifications Preferred
Physical Demands
Ability to push, pull, and lift up to 40 pounds
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Possess manual dexterity and the ability to use hands for the duration of the workday
Ability to read small print and symbols
Additional Physical Demands
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
Participate in on call rotation and emergency response assignments
Wear required PPE when dictated by job assignments
EEO Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Technical Difficulty Statement:
For technical issues, please contact us at careerconnect@coned.com