Account Executive

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The Account Executive position is responsible for executing sales strategy, initiating contact with existing and potential customers, identifying needs and selling appropriate services to meet those needs, closing contracts at defined monthly goals, and ensuring customer satisfaction.

Reports to: Manager of Customer Operations

Department: Customer Operations

Classification: Salary Exempt

Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manage assigned accounts and renewals

Develop and managing new business relationships with targeted leads through cold calling, and company leads

Obtaining signed service contracts from new customers in effort to meet and/or exceed all quotas

Managing and maintaining CRM database for all prospect information to 100% accuracy

Providing management with accurate forecast, funnel and all additional required activity/sales metrics

Up-selling existing customer base with new products and/or technologies

Attending sales meetings, conference calls, trainings and coaching sessions with the Manager of Customer Operations.

Call prospective customers and establish buying cycles, customer needs, and create a customer/provider relationship

Prepare sales information for customers

Establish buying influences and purchasing criteria for assigned accounts

Secure sales while taking into consideration expected service delivery dates

Identifies revenue opportunities within customers' communities through communications, programs, and other activities as needed

Prospects, qualifies, and generates sales within the company’s established trading partners

Ensures planning, accounts qualification, and needs analysis at all prospect levels

Identify appropriate contacts, qualify, and drive leads through the sales CRM

Responds to requests from customers for information and gives sales presentations

Engages in technical discussions with potential clients through demonstrations and presentations

Remains knowledgeable and up-to-date on changes and developments in the telecommunications industry

Performs other duties as assigned

Access to Sensitive Areas and Information

CPNI and other sensitive customer information

Sales offices

General Qualifications

Business Acumen

Customer/Client Focus
Results Driven

Technical Capacity

Education and/or Experience

At least one year of experience in a related field preferred

One year of telecommunications experience preferred

Associate’s degree in Business or related field preferred

Supervisory Responsibility
This position has no supervisory responsibilities.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work
This is a full-time position: Monday through Friday, 8:00 a.m. to 5:00 p.m.

Travel
Frequent travel and some overnight travels are expected for this position.

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