Digital Director

Job Description

Lead complex audit issues for digital payments product(s) (e.g. Zelle, Bill Pay, Wires, etc.)

Lead cross‑product analyses for digital payments products, including leading control and metric analyses across digital payments products to identify opportunities for consistency

Drive metric and control changes with product team(s)

Proactively identify emerging risks and process opportunities across digital payments product(s)

Execute monthly metrics for digital payments product(s) to be able to identify opportunities for improved controls across all platforms

Responsibilities

Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results

Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation

Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level

Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank

Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank

Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes

Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities

Required Qualifications

4 years of experience with audit, audit issues, risk, operations, business controls, or related field

Ability to quickly analyze large, complex, data sets and pinpoint potential process weaknesses and risks

Ability to design solutions to address complex problems and mitigate risk

Detail oriented with strong focus on governance and documentation

Ability to juggle multiple competing priorities and deliver high quality outcomes on short timelines

Strong judgement and confidence to surface concerns

Confidence in asking probing questions and suggesting solutions

Skills

Business Acumen

Decision Making

Product Design and Development

Product Management

Program Management

Executive Presence

Oral Communications

Presentation Skills

Prioritization

Written Communications

Business Case Review

Hiring and Onboarding

Negotiation

Strategic Thinking

Talent Development

Location & Schedule
Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay & Benefits
Pay range:

$123,800.00 - $191,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible:

This role is eligible to participate in the annual discretionary plan. The annual discretionary award is based on overall individual performance results and behaviors, the performance and contributions of their line of business and/or group, and the overall success of the Company.

Benefits:

This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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