Customer Relationship Management Manager

THE JOHN VARVATOS TEAM
The heartbeat of any brand is its people. The John Varvatos culture is full of passion, creativity, and rock n roll! With many opportunities for growth and career development, we are a company that has ambitious plans for growth, and each individual plays a vital role in achieving our goals. We recognize each individual's contributions and treat each other with dignity, respect, and fairness.
THE ROLE

The Customer Retention Manager sits within the Digital Team and is responsible for delivering CRM campaigns to drive continual revenue growth from our customer databases, through customer lifecycle marketing. This role will be the business lead in executing CRM campaigns & analysis, and will work closely with the product, creative, and trade teams. This role will also input into the definition of the broader CRM strategy.
Responsibilities

The CRM Manager will play a key role in supporting the growth and monetization of our customer database through an iterative, data-informed test and learn approach, helping execute marketing strategy across a variety of platforms and channels
Implement CRM roadmap that outlines Client Growth Strategies, Capture, Retention initiatives, etc
Efficiently prioritize execution of project to meet deadlines and set objectives
Proactively manage the project roadmaps and suggest initiatives to improve the CRM programs
Partner cross-functionally to collect needs and best practices and outline prioritizes for CRM development roadmap
Facilitate CRM actions and communications for retail store openings / closure
As a creative multichannel marketer with a solid understanding of data analytics, the Manager will execute initiatives working cross-functionally across teams
The Manager will develop and execute strategies to retain and grow John Varvatos email subscription and database through CRM programs via email, onsite and winback and abandon cart programs
A successful candidate will be detail-oriented, highly organized, analytical and a strong partner with cross-functional teams including but not limited to creative, data and analytics, and product and technology
Develop and execute strategies for driving customers to increase subscriber and member lifetime value
Execute cross-channel campaigns for current members, from conception to launch to analysis, with a goal of building loyalty and retention throughout the customer lifecycle
Develop ongoing testing plans for engagement, loyalty, upsell, cross-sell, and winback marketing initiatives
Report on results of marketing efforts assessing results against relevant KPIs and size opportunities for scale
Evaluate end-to-end customer experience across multiple channels and turn learnings into actionable next steps
Collaborate with creative teams and brand leads to maintain a consistent brand voice and messaging
Qualifications

3–5 years of experience in CRM, retention marketing, or ecommerce
Bachelor’s degree in Business, Marketing, or a related field
Hands‑on experience with CRM platforms, including Klaviyo
Experience building and optimizing lifecycle flows and automations (e.g., welcome, abandon cart/browse, post‑purchase, winback)
Familiarity with direct mail campaigns and integrated omnichannel marketing strategies
Strong analytical skills with experience in reporting, KPI tracking, and campaign performance analysis
Experience working with customer data, segmentation, and audience targeting
Strong organizational and project management skills with the ability to manage multiple priorities
Excellent written and verbal communication skills
Detail-oriented with a proactive, problem‑solving mindset
Ability to collaborate effectively with cross‑functional teams
Familiarity with lifecycle marketing best practices and testing methodologies (A/B testing, segmentation strategies)
This is a full time salaried position available at a rate of: $80,000.00 – $90,000.00 USD/Yearly
WHAT WE STAND FOR

RESPECT:

We treat our team, customers, suppliers, partners and planet with respect, always. We speak respectfully about and to others. We respect our customer’s valuable time, and each other’s. We work as a unified team and respect each other’s differences
RESOLVE:

We are determined and we do not give up. We follow through on our commitments. We take accountability and face challenges with enthusiasm
RAREFIED PASSION:

We act with utmost integrity. We seek to continually improve and respond to feedback. We advocate for our brand, customer and product
REFINEMENT:

We pay fanatical attention to the details that make the John Varvatos difference. We strive to be exceptional in all we do.
BENEFITS

Health & Wellbeing Benefits Plan include:

Medical, Dental, Vision, and
Flexible Spending Accounts (FSA) & Dependent Care Accounts
Commuter & Parking Saving Accounts
401(k) Enrollment – Traditional 401(k)
Paid Time Off & Sick Leave
Voluntary Additional Life & Disability Coverage for Spouse and Child(ren)
Basic Life and Disability
Short/Long-Term Disability
Accident & Critical Illness
Employee Assistance Programs
Pet Insurance
Personal Clothing Discount and Clothing Allotment
Note: Availability of the benefits are based on location & employment type and may have certain eligibility requirements. John Varvatos reserves the right to amend or withdraw these benefits at any time.
We are an Equal Opportunity employer.

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