Customer Experience Specialist

Description
Customer Experience Specialist is responsible for interacting with the company's customers by addressing inquiries, requests for information, and reconciling and updating information as required.

Essential Duties, Functions and/or Responsibilities

Handle incoming phone calls from our 800 numbers

Assist customers with placing orders and providing quotes over the phone

Assist in managing our shared customer support inbox by responding to customer inquiries

Perform general account management for our smaller, unassigned accounts

Provide order status to customers via phone or email

Provide assistance to our customers via web chat

Respond appropriately to customer requests for information

Indirectly responsible for product quality

Perform other duties and tasks as assigned

Qualifications
Education and/or Work Experience Requirements

High School Diploma or GED required

AA in business is preferred

3+ years of sales-related customer service tasks and responsibilities is required

Excellent communication both verbally and in writing

Attention to detail

Microsoft Office skills and knowledge (data entry)

Prior experience utilizing an ERP system

Physical Requirements

Ability to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards

Ability to maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations

This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.

TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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