Creative Operations Manager

Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

At Sport Clips Haircuts, creativity fuels our brand—and strong operations make that creativity scalable. We’re looking for a Creative Operations Manager to serve as the operational backbone of our internal creative engine, ensuring our work moves seamlessly from brief to activation while maintaining speed, quality, and consistency across the system.

This role is critical to powering our Brand-Led Campaign Engine and supporting all internal creative project requests. You’ll design, implement, and optimize the systems, workflows, and tools that allow our creative teams to do their best work—on time, on budget, and on brand.

This is a hybrid role based in Georgetown, TX, requiring in-office presence at least three days per week.

What You’ll Do

Reporting to the VP of Brand & Creative, the Creative Operations Manager partners closely with Brand Marketing, Franchise Partners, Internal Stakeholders, Media, Digital, Social, CRM, Field Marketing, and Operations to ensure creative execution is efficient and aligned with business priorities.

You will:

Own and optimize creative workflows and project management systems

Govern phase-gate processes from intake through delivery

Manage creative project intake and prioritize work based on business impact

Lead resource allocation and capacity planning across designers, copywriters, video, and motion teams

Align timelines and expectations across stakeholders and channel teams

Coordinate production and oversee day-to-day project execution

Lead vendor management, including selection, onboarding, contract negotiation, scope control, and performance evaluation for agencies, freelancers, production partners, and print vendors

Ensure brand standards and quality expectations are consistently met

Track budgets, manage spend, and forecast costs for owned projects

Oversee DAM governance and asset library management

Report on creative performance metrics and operational efficiency

This role ensures all creative work—campaigns, evergreen assets, partnerships, social, CRM, internal initiatives, and field marketing—is delivered efficiently and consistently across the Sport Clips system.

What You Bring

Functional Expertise

6+ years of experience in creative operations, marketing operations, or internal agency management

Proven experience leading workflow systems for high-volume creative teams

Deep understanding of the full campaign lifecycle across paid, owned, and earned channels

Strong working knowledge of project management tools (Monday.com preferred)

Experience managing creative resourcing across multiple disciplines

Familiarity with DAM systems and asset governance (Ansira preferred)

Experience tracking budgets and managing external production and creative vendors

Experience in franchise, QSR, retail, or multi-unit environments preferred

Familiarity with Adobe Firefly capabilities is a plus

Bachelor’s degree required

Self-Leadership

Highly organized, systems-oriented, and process-driven

Calm under pressure and effective in fast-paced, high-volume environments

Proactive in identifying and resolving bottlenecks

Detail-focused with timelines, approvals, routing, and quality control

Bias toward action and continuous improvement

Cross-Functional Leadership

Clear, confident communicator who simplifies complexity

Trusted partner to stakeholders and channel leads

Comfortable pushing back when scope or timelines are misaligned

Escalates risks and issues early

Protects creative focus while balancing business needs

Flexible work from home options available.