Customer Experience Lead & Policy Optimization

Gerald Jones Auto Group in Augusta, Georgia is looking for a Customer Relations & Experience Manager. This key role involves enhancing customer satisfaction, managing escalated issues, and driving accountability across dealerships. The ideal candidate will have over 3 years of experience in automotive operations, a strong analytical background, and excellent communication skills. A competitive salary, benefits package, and performance incentives are included, aiming for improved customer satisfaction and reduced policy expenses.
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