CRM & Marketing Executive #JTL

CRM & Customer Experience

Support planning and execution of CRM initiatives to improve customer engagement and satisfaction.

Manage Customer Feedback Management (CFM) processes: acknowledge cases promptly, coordinate follow-up with stakeholders, and ensure timely case closure.

Handle customer complaints, low survey scores, and escalated cases professionally and according to SOP.

Ownership Benefits Program

Administer and lead ownership benefits programs, ensuring timely submission of signups to partners (CPO, Pan Pac).

Explore new partnership opportunities to enhance program offerings.

CRM Activity Management

Execute CRM activities for multiple brands in alignment with Vantage Automotive and brand CI requirements across sales and aftersales.

Serve as the guardian of the CRM Salesforce system, ensuring data integrity and generating business intelligence.

Customer Communication

Manage customer email channels, ensuring timely and professional responses.

Disseminate feedback and correspondence to relevant internal stakeholders and principals.

Data & Analytics

Maintain customer database accuracy, ensuring compliance with PDPA.

Create weekly and monthly reports to analyze service levels, NPS performance, customer feedback trends, and business funnel performance.

Process & Systems

Work closely with Business Process Owners to optimize workflows, technology, and customer‑centric processes.

Review and improve customer‑related processes using CRM and IT tools.

General Support

Support marketing administration, customer service initiatives, and events.

Perform ad‑hoc tasks as required.

Requirements

Minimum Diploma in Business, Marketing, or equivalent fields.

1 to 3 years of customer‑facing experience, preferably in CRM, customer service, or automotive‑related roles.

Experience using data analytics tools, including strong proficiency in Microsoft Excel.

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: topaz@recruitexpress.com.sg

EA License No. 99C4599

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