Administrative And Communications Coordinator

Additional hours to attend evening meetings and City events will be needed.
Salary:

Grade 2 ($31.96 - $41.49 per hour / $66,476.80 - $86,299.20 annually)
Primary Objective:

This position is responsible for a broad range of administrative and communications duties via social media and website content, promotional designs, servicing the front desk, providing information to residents, coordinating events, and more. The position will also act as a staff liaison to the Community Engagement Commission.

Communications Duties (40%)

Design promotional materials (fliers and brochures).

Create marketing campaigns via social media, emails, and print.

Works with other staff members to write a variety of different content to support communications and marketing efforts, including but not limited to: social media, website management, bi-annual newsletter, weekly e-newsletter, listservs, press release etc.

Manages social media accounts and city website content and monitors analytics for optimization on (Facebook Insights, Google Analytics).

Stay up to date on industry trends and make recommendations for adjustments to communications strategies and practices.

Respond to media inquiries and maintain customer relationships.

Perform community outreach and engagement.

Edit and update website, and create and design new pages as needed.

Organizes and oversees promotional events. Administrative

Duties (60%)

Acts as first resource to answering telephones and front desk inquiries, greeting and responding to concerns/complaints, and forwarding to appropriate staff person as needed.

Performs a variety of research and special assignments, often in collaboration with other staff members or departments.

Oversees permitting process in collaboration with the city planner and building official, and assists with licensing administration. Schedules and processes rental requests for City facilities.

Assists in processing recreation registrations and answering programming inquiries.

Provides administrative support to City Council, staff and commissions.

Assist in drafting meeting minutes for City Council meetings and workshops sessions.

Serves as staff liaison to the Community Engagement Commission

Attends evening or weekend meetings and city-wide events as directed by the City Administrator or Administrative Services Director. • Assist the Administrative Services Director in the issuance of city licenses.

Receipts incoming funds, distributes mail, and orders supplies.

Responds to public data requests

Performs other duties as assigned.

Knowledge, Skills and Abilities

Strong customer service and interpersonal skills with an outgoing attitude and willingness to take on new challenges.

Considerable knowledge in Microsoft Office, Outlook, Word, Excel, Publisher, Adobe Photoshop/InDesign, Canva, Facebook Insights and Google Analytics.

Ability to write and edit with considerable knowledge of spelling, punctuation, and vocabulary.

Ability to work independently and organize, manage and prioritize a variety of tasks.

Ability to maintain an organized work environment and record keeping.

Ability to effectively communicate in-person and via email, phone, and written correspondence.

Ability to maintain and enhance effective working relationships.

Willingness to initiate and follow-through on communication with the public.

Ability to handle and prioritize a multitude of tasks and complete work in a timely manner.

Ability to organize and understand official city records.

Ability to work in a small, informal community and action-oriented environment with frequent interaction with other staff members, citizens, business owners, and representatives from other agencies.

Ability to operate a personal computer, computer programs, phone, copier, etc.

Working knowledge in Microsoft Office, Adobe Photoshop/InDesign, and Canva.

Previous experience in customer service, local government and/or non-profit.

Knowledge of accounting, payables, receivables, and general finance.

Knowledge of applicable municipal laws, city policies, and ordinances.

Current enrollment in a graduate program or completion of a graduate degree in a related field.

Background in Adobe Photoshop/InDesign or Canva.

Working knowledge of social media strategies.

Experience with CivicPlus website development.

Working knowledge of Facebook Insights, Google Analytics.

Necessary Physical Skills

Ability to navigate in and around the City and City facilities.

Ability to lift 30 pounds

To Apply
Visit the City's Website to apply: https://www.falconheights.org/Home/Components/JobPosts/Job/70/

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