Field Operations Technician - Hawaii, Big Island

Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through stock grants, employee stock purchase plan, 401(k), and access to money coaches. This is how we're UNSTOPPABLE for our employees.

Are you ready to join the Un-carrier movement? Do you enjoy working on projects with direct customer impact? Are you looking for a team of high performers to help expand your skills and experience? Our Hawaii Ops Team is searching for a high performing Field Technician to cover the Big Island area within the market. You should possess a balance of wireless industry exposure, the ability to work independently, and will cover a wide area of sites in our market. You will be a "jack of all trades", encompassing technical support, project management, and operational support while being a responsible colleague. Our team is dynamic where no day is the same, and we are a diverse and inclusive team passionate about growth and innovation.

Job Responsibilities

Technical support: Provides technical support within and occasionally outside the immediate team. Supports network performance initiatives, outage resolution, and identifies day-to-day improvement opportunities.

Project management: Takes on smaller projects or portions of key projects/initiatives, providing accurate status and progress updates as requested.

Operations: Identifies and shares potential process improvements and recommends them to Senior Technicians and/or management. Assists in the creation of job aids, scopes of work, method/statement of procedure, and helpful tools.

Continuous learning: Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to expand proficiency.

Education and Work Experience

Bachelor's degree OR equivalent relevant experience. Strong technical or field experience is encouraged to apply.

Vocational/Technical Training or related field (Preferred).

2–4 years wireless experience in field operations and maintenance (preferred).

2–4 years experience in wireless telecommunications or related field (preferred).

Strong technical proficiency with Ericsson field equipment (preferred).

Knowledge, Skills and Abilities

Excellent verbal and written communication skills.

Self-motivated; exhibits initiative in achieving company goals.

Basic leadership skills and ability to prioritize and complete multiple tasks.

Able to work independently and in a team environment.

Strong attention to detail.

Flexibility with evolving environments and priorities.

Creative and innovative problem-solving abilities.

Operational knowledge of interconnecting circuits including RF transmitters, antenna systems, AAV, fiber, microwave radio, and AC-DC power systems.

Flexible hours; day and night work, on-call rotation for the market.

Meet minimum DOT medical standards under 49 CFR Part 391.

At least 18 years of age.

Legally authorized to work in the United States.

Travel and Regulatory

Travel Required: Yes

DOT Regulated Position: Yes

Safety Sensitive Position: No

Compensation and Benefits
Base Pay Range: $27.16 - $48.99 per hour. Corporate Bonus Target: 10%. The pay range above is the general base pay range for a successful candidate in the role. Final pay is based on location, qualifications, and experience.

Additional Information
At T-Mobile, regular, non-temporary roles may be eligible for annual bonuses or incentives based on role and performance. Benefits include medical, dental, vision insurance; 401(k) with company matching; paid time off and holidays; parental and family leave; disability and life insurance; employee stock grants and employee stock purchase plan; and various discounts. For details about benefits, visit the official benefits page.

Equal Opportunity and Accommodation
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning employment are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics. If you require reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is for accommodation requests and not for job applications.

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