Communications & Collaboration Support Specialist

Company Overview:

A privately held exploration and production company, Hunt Oil has successfully conducted worldwide petroleum operations for 90 years and is one of the world's leading independent energy companies. The mission of Hunt Oil Company is to be a growth-oriented industry leader respected throughout the world for the quality and competency of its people, the efficiency and scope of its operations, and its rich heritage of honesty and integrity.

Position Summary:

We are seeking a dynamic and resourceful Communications & Collaboration Support Specialist to join our IT End User Services team. This role plays a key part in the design, support, and ongoing operation of the company's corporate audiovisual and collaboration environment, while also providing advanced support for Microsoft 365 email and collaboration tools.

This position is part of the Desktop Solutions team and is expected to actively work on End User Services tickets in addition to providing whiteglove support for meetings, events, and collaboration technologies

This position requires coverage from 8:00 am to 5:00 PM, coordinated with teammates based on business needs. The candidate must be willing to work nights, weekends, and holidays for rotational On-Call and event duties. The contract period is 6 months, with potential for full-time employment.

Responsibilities:

Communications, AV & Executive Support

Provide whiteglove support for executive and boardlevel meetings, town halls, trainings, and company events

Set up, operate, monitor, and troubleshoot AV systems for inperson, virtual, and hybrid meetings

Support virtual and hybrid conferencing platforms including Microsoft Teams, Zoom, and Webex

Handle incoming booking requests for AV equipment and meeting support

Manage the lifecycle of AV and collaboration equipment, including inventory tracking, usage monitoring, and replacement planning

Proactively identify and resolve issues that could impact meeting quality or user experience

End User Services & Team Collaboration

Actively work on End User Services tickets as needed to support daily operations

Provide basic troubleshooting for Windows OS, enterprise applications, and enduser hardware

Support peripherals and workstation components such as monitors, docks, and headsets

Follow ITSM processes for ticket handling, documentation, and escalation

Collaborate with EUS teammates and provide guidance to junior staff as needed

Required Skills:

Experienced in the set up and operation of event technology such as audio mixers, wireless microphones, video matrix switchers, broadcast and PTZ cameras

Proficient with Microsoft O365 tools (Teams, Live events) and Zoom webinars

Skilled in installing and troubleshooting Microsoft OS, O365 Suite, Teams, SharePoint, and Box

Working knowledge of Crestron, Logi, MS Teams Rooms, Zoom, Windows and Android based UC platforms and hardware

Familiarity with DSPs (e.g., Biamp, Q-SYS), switchers (Crestron, Extron), and video routing

Understanding of audio/video signal flow (HDMI, SDI, Dante, NDI, etc.)

Diagnose and resolve issues quickly under time pressure

Communicate effectively with non-technical stakeholders

IP Addressing for AV over IP systems

Basic ITIL knowledge and experience with ITSM tools (Helix, ServiceNow, Remedy, Cherwell, HEAT)

Required Experience:

High School Diploma

Associate degree or bachelor's degree in computer science or related technology background strongly preferred

5+ years of experience in supporting, and maintaining a corporate AV environment, including teleconferencing, presentation, and general AV technologies

3+ years of experience providing general Deskside Support to users in a corporate environment

Industry standard IT certifications (A+, Microsoft Office, MCP) a plus

Company Highlights:

For 90 years, we have nurtured creative ideas and turned them into successful realities using three core strategic pillars - creativity, excellence, and people.

401K - 12% employer contribution with no vesting period (6% Match and 6% non-matching contribution)

Highly competitive compensation

Hybrid work options available for most roles

Five to eight weeks of PTO annually based on years of experience; eleven additional holidays per calendar year

All Medical/Dental/Vision benefits start day one with the company; low employee premiums

Education Assistance Program

Free covered employee parking for Dallas HQ based employees

Free specialty coffee bar in the Dallas HQ

Commitment to the following ideals:

Work/Life Balance

Ongoing professional development opportunities

An exceptional employee experience

Hunt is committed to a diverse and inclusive workplace. Hunt is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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