Community Relations Director

Why This Role Matters:
Families come to us during some of the hardest moments of their lives. They're looking for guidance, reassurance, and a place they can trust.

In this role, you're often their first connection. How you show up-how you listen, guide, and follow through-directly impacts whether their loved one finds the care and support they need.

If you're driven by results and want your work to mean something, this is where those come together.

About Us:
At Rancho Springs Memory Care, our purpose is simple: to engage, protect, and love people living with memory loss. We create a safe, active, and supportive environment for residents, families, and team members alike.

What You'll Do:

Drive Sales & Occupancy
Own the full sales cycle-from first inquiry to move-in
Conduct tours, build trust with families, and confidently close
Follow up consistently and keep strong documentation (this part matters)
Build Relationships in the Community

Develop referral partnerships with healthcare providers and local professionals
Stay active in the market through outreach and events
Create a Great Experience

Help families navigate emotional decisions with clarity and empathy
Coordinate smooth, well-prepared move-ins with internal teams
Lead Strategy & Results

Manage the marketing plan, track performance, and adjust as needed
Stay focused on occupancy goals and department outcomes
What You Bring:

Sales or marketing experience (senior living is a plus, not required)
Strong relationship-building and communication skills
Confidence in guiding conversations and closing
Organization and follow-through-you stay on top of details and documentation
A genuine interest in supporting seniors and their families
What Success Looks Like:

Hitting occupancy goals
Building a reliable referral network
Creating a positive, professional experience for every family
Qualifications:

High school diploma required; college coursework or degree preferred
5+ years of related experience, or equivalent combination