Overview
Role: Product Manager
Location: Miami, FL (Onsite Hybrid - 3 to 4 days a week onsite is required)
Job Type: Contract
Must Have Skills
- Product management
- Mainframe
- Stakeholder engagement
Good To Have Skills
- Business Analysis
- QA
Core Responsibilities
- Product Backlog Management:
- Maintain and prioritize the product backlog in collaboration with Princess Client stakeholders.
- Facilitate backlog grooming sessions and ensure clarity of requirements for development teams.
- Align ticket prioritization with business impact and delivery timelines.
- Ticket Triaging & Coordination:
- Serve as the initial point of contact for incoming tickets via JIRA, ServiceNow, and email.
- Triage and assign tickets to appropriate teams (development, support, infrastructure).
- Monitor ticket queues and ensure timely resolution of incidents and requests.
- Quality Assurance (QA):
- Define and execute QA strategies for enhancements and fixes.
- Conduct functional and regression testing across online, batch, and XML-based applications.
- Collaborate with developers to validate fixes and ensure production readiness.
- Document test cases, results, and defects in alignment with client standards.
- Stakeholder Engagement:
- Interface with subject matter experts (SMEs), business users, and application owners to validate requirements and clarify issues.
- Provide regular updates to project managers and leadership on ticket status, QA outcomes, and delivery progress.
- Reporting & Metrics:
- Track and report KPIs and SLAs related to ticket resolution and QA effectiveness.
- Maintain dashboards and logs for transparency and governance.
- Tools & Environment:
- Utilize Power BI, ServiceNow, SQL databases, and VPN connectivity for collaboration.
- Record time and effort in the PPM tool “Clarity” for work capitalization and prioritization.
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Product Management and Marketing
Industries
- IT Services and IT Consulting
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Additional related roles observed: Product Manager, LATAM (Miami or San Francisco); Product Manager, Seamless Ordering, Popeyes; Product Line Manager - Epoxy Experience Required
Location note: Miami, FL. Typical salary range mentioned elsewhere: $175,000 - $200,000.
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