Title: On-Site Account Manager
Job Type: Internal Hire – Permanent Hire
Setting: Healthcare / Hospital - Staffing Agency
Location: Chicago, IL
Schedule: Full-time, Monday-Friday, 8:30am-4:30pm
Role Overview
Favorite’s On-Site Account Manager serves as the dedicated, day-to-day operational partner supporting the healthcare organization and the Favorite Managed Services (FMS) program. This role ensures seamless contingent workforce operations, high service levels, and consistent stakeholder satisfaction across all supported hospital facilities.
As the on-site presence, the Account Manager provides immediate responsiveness, operational oversight, and hands-on coordination to ensure staffing continuity, compliance, and alignment with hospital priorities. This role bridges strategy and execution, translating workforce plans into efficient daily operations in a fast-paced healthcare environment.
Key Responsibilities
Operational Leadership
• Oversee daily contingent workforce operations across multiple hospital sites
• Manage staffing orders, scheduling, coverage, and cancellations to meet SLAs
• Track workforce activity and monitor utilization to proactively address gaps
Client Partnership
• Act as the primary on-site contact for hospital leadership and cross-functional teams (HR, Finance, Supply Chain)
• Align staffing strategies with operational goals and patient care needs
• Contribute to workforce planning and provide real-time insights
Workforce Coordination
• Deliver rapid-response staffing solutions to minimize care disruptions
• Partner with internal recruiters and vendors to maintain candidate flow
• Escalate issues as needed and support retention and redeployment efforts
Compliance & Onboarding
• Ensure all clinicians meet credentialing, licensure, and regulatory requirements
• Coordinate onboarding and orientation processes
• Maintain ongoing compliance and audit readiness
Reporting & Optimization
• Provide regular staffing reports, metrics, and updates to stakeholders
• Identify workflow improvements and drive process standardization
• Support continuous improvement to enhance service delivery and outcomes
Qualifications
Required:
• 2–4+ years in account management, staffing, or client services
• Experience managing B2B client relationships
• Strong analytical, communication, and problem-solving skills
• Highly organized with the ability to thrive in a fast-paced environment
• Proven ability to collaborate cross-functionally
Preferred:
• Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience)
APPLY TODAY with an updated resume to be considered!