Account Manager

Job Type: Internal Hire – Permanent Hire

Location: Chicago, IL

Schedule: Full‑time, Monday‑Friday, 8:30am-4:30pm

Role Overview
Favorite’s On‑Site Account Manager serves as the dedicated, day‑to‑day operational partner supporting the healthcare organization and the Favorite Managed Services (FMS) program. This role ensures seamless contingent workforce operations, high service levels, and consistent stakeholder satisfaction across all supported hospital facilities.

As the on‑site presence, the Account Manager provides immediate responsiveness, operational oversight, and hands‑on coordination to ensure staffing continuity, compliance, and alignment with hospital priorities. This role bridges strategy and execution, translating workforce plans into efficient daily operations in a fast‑paced healthcare environment.

Key Responsibilities
Operational Leadership

Oversee daily contingent workforce operations across multiple hospital sites

Manage staffing orders, scheduling, coverage, and cancellations to meet SLAs

Track workforce activity and monitor utilization to proactively address gaps

Client Partnership

Act as the primary on‑site contact for hospital leadership and cross‑functional teams (HR, Finance, Supply Chain)

Align staffing strategies with operational goals and patient care needs

Contribute to workforce planning and provide real‑time insights

Workforce Coordination

Deliver rapid‑response staffing solutions to minimize care disruptions

Partner with internal recruiters and vendors to maintain candidate flow

Escalate issues as needed and support retention and redeployment efforts

Compliance & Onboarding

Ensure all clinicians meet credentialing, licensure, and regulatory requirements

Coordinate onboarding and orientation processes

Maintain ongoing compliance and audit readiness

Reporting & Optimization

Provide regular staffing reports, metrics, and updates to stakeholders

Identify workflow improvements and drive process standardization

Support continuous improvement to enhance service delivery and outcomes

Qualifications
Required

2–4+ years in account management, staffing, or client services

Strong analytical, communication, and problem‑solving skills

Highly organized with the ability to thrive in a fast‑paced environment

Proven ability to collaborate cross‑functionally

Preferred

Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience)

APPLY TODAY with an updated resume to be considered!

#J-18808-Ljbffr