Account Manager

Power Connector, LLC is entering a new and exciting phase of growth and opportunity filled with innovative and progressivethinking and strategizing. In December 2021, Power Connector was acquired by the Trexon Global network. With this historictransition comes the need to enhance and grow the company through restructuring, reorganization, modernization,optimization, and business development. We, at Power Connector, are responsible for revolutionizing the company andsecuring and expanding its global connection.

Power Connector’s Account Manager is critical in contributing to the fundamental changes that are transforming PowerConnector. This position is instrumental in managing customer accounts and maintaining and strengthening customerrelationships. This position’s primary focus is to execute on the team’s strategic plans for account management, growth, andsustainability.

Power Connector’s Account Manager is a dynamic, adaptable, open-minded problem solver with exceptional interpersonal,communication, and analytical skills. This position plays a key role in supporting and improving our current customer accounts,sales, and order bookings. This position enjoys the inherent challenges of managing accounts by monitoring and processingorders and ensuring that internal and external customers are notified of progress in a diverse and dynamic organization. Thisposition has a strong influence on the fundamental principles guiding account management and order processing and worksclosely with the General Manager and Trexon corporate team to realize the company’s true business potential.

Minimum Qualifications
Education:

Bachelor’s degree in business administration, sales, or related field

Experience:

1-2 years of experience as an Account Manager or relevant area

Knowledge:

Experience with data entry into MRP system

Proficient in MS Office

Experience with connectors or within the industry

Skills:

Excellent organizational skills

Results-oriented with strong analytical skills

Strong oral and written communication and presentation skill, technical and nontechnical concepts

Ability to work within a team to meet quotas

Ability to work effectively under demanding and dynamic environments, multi-task, and meet deadlines

Experience delivering customer-focused solutions to customer needs

Job Responsibilities

Serve as the lead point of contact for a subset of customer accounts

Build and maintain strong, dependable customer relationships

Develop trusted advisor relationships with key accounts and customer stakeholders

Collaborate with sales team to identify and grow opportunities within customer network

Receive Request for Quotes from current customers (when applicable) and collaborate with sales team to assess and respond to inquiries

Receive purchase orders from current customers, verify price information, and input into MRP system

Input sales orders into MRP system

Ensure the timely and successful delivery of product according to customer needs and objectives

Review and execute on customer accounts and transactions and prepare account status and reports as needed

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Assist with challenging customer requests and issue escalations as needed

Listen to customers’ concerns and complaints and coordinate returns

Give detailed explanations of products and services

Collaborate with sales team to create better methods to address customer complaints

Communicate with customers in-person or via email or phone

Any additional tasks necessary to execute on the team’s strategy for operational sustainability, improvement, and optimization

Other responsibilities, initiatives and ad-hoc projects as required.

Physical Requirements
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at a desk, working on a computer for an extended period of time. The noise level in the work environment is usually low to moderate.

Compensation

This position has a base salary of $55,000 - $65,000 annually

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