Personal Lines Manager

PERSONAL LINES MANAGER
Be Part of Something Meaningful at Troxell. Since 1887, Troxell has been helping individuals, families, and businesses protect what matters most and plan for the future. With deep roots in our local communities and a forward‑thinking mindset, we blend over a century of expertise with a modern passion for innovation, people, and purpose.

What We Offer

Health, Dental, and Vision coverage

401(k) with employer match

Generous paid time off and paid holidays

Paid parental leave

Tuition reimbursement and 100% paid licensing & continuing education

Career growth and professional development

Fun team events and community involvement

About the Role
The Personal Lines Manager will lead and direct the Personal Lines Department towards agency goals. The role oversees day‑to‑day operations and team development to achieve maximum productivity, advocating the company’s goals, vision, and core values.

What You’ll Be Doing (Essential Responsibilities)
Working Together

Manage business operations in the department to achieve company goals, including managing budgets, P&L, balance sheets, establishing strategic goals, and sales reports.

Set department goals and objectives by managing staff; planning and evaluating department activities; customer satisfaction and books of business.

Carry out supervisory responsibilities in accordance with company policies and procedures.

Assist in employee recruitment, performance evaluations, promotion, retention, and termination activities.

Coordinate staff meetings to discuss developmental strategy, best practices, and process improvements.

Creating WOW

Maintain quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

Resolve business issues and ensure that all escalated issues are closed.

Address business inquiries from customers and team members in a professional manner.

Identify areas of improvement and concerns, develop action plans, and provide coaching.

Engage in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Demonstrate products to show potential customers benefits and advantages, encouraging purchases.

Earning Trust

Maintain staff engagement, training, coaching, and development of personal growth opportunities.

Communicate job expectations; plan, monitor, and appraise job results; evaluate department performance and recommend new strategies for performance improvements.

Identify resources, assign workloads, and manage schedules to ensure timely deliveries.

Embracing Innovation

Develop and enforce best practices to ensure operational efficiency.

Recommend cost‑reduction initiatives while maintaining productivity and quality; use key metrics and reports to monitor performance of commercial activities.

Develop new business programs to meet productivity and revenue goals.

Identify and evaluate trends and options, implement, and evaluate outcomes.

What You’ll Bring To Us

Bachelor’s degree in Business, Insurance Management, or another relevant field.

5‑7 years of experience in the insurance industry or closely related field (highly preferred).

Property & Casualty license at hire or within 180 days of hire; license maintained during employment.

Highly organized, flexible in dealing with shifting priorities.

Ability to quickly analyze fluctuating workloads and create procedures.

Excellent verbal and written communication skills.

Strong teamwork and high-level customer service skills.

Ability to read and interpret complex industry documents.

Ability to thoroughly analyze product information and make timely, practical recommendations to managers, producers, and clients.

Competence in computer and office equipment operations.

Ability to secure and maintain insurance license during employment.

What We Need You To Know

Full-time position.

Hours: 8:00 a.m. – 4:30 p.m.

Position is not hybrid or remote.

Some travel required.

TROXELL is an Equal Opportunity Employer and offers a competitive salary with a comprehensive benefit package including Medical, Dental, Vision, Flexible Spending, Employer Paid Life Insurance, Short Term and Long Term Disability, 401(k) with Employer match, Paid Time Off, and Continuing Education.

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