Personal Lines Manager

About The Role
The Personal Lines Manager will lead and direct the Personal Lines Department towards agency goals. They will oversee day-to-day operations and team development to achieve maximum productivity. The manager should be an advocate of the company’s goals, vision, and core values.

What You’ll Be Doing (Essential Responsibilities)

Manage business operations in the assigned department to achieve company goals, including managing and analyzing budgets, P&L, balance sheets, establishing strategic goals, and producing sales reports.

Set department goals and objectives through staff planning, evaluating activities, and ensuring customer satisfaction and books of business.

Carry out supervisory responsibilities in accordance with company policies and procedures.

Assist in employee recruitment, performance evaluations, promotions, retention, and termination activities.

Coordinate staff meetings to discuss developmental strategy, best practices, and process improvements.

Maintain quality service by enforcing quality and customer service standards, analyzing and resolving problems, and recommending system improvements.

Resolve business issues and ensure escalated issues are closed.

Address business inquiries from customers and team members in a professional manner.

Identify areas of improvement and develop action plans with coaching.

Engage in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Demonstrate products to potential customers to show benefits and encourage purchases.

Maintain staff engagement, training, coaching, and personal growth opportunities.

Communicate job expectations, plan, monitor, and appraise job results; evaluate department performance and recommend new strategies for improvement.

Assign workloads, manage schedules, and ensure timely deliveries.

Develop and enforce best practices to ensure operational efficiency.

Recommend cost-reduction initiatives while maintaining productivity and quality.

Use key metrics and reports to monitor commercial activity performance.

Develop new business programs to meet productivity and revenue goals.

Identify and evaluate trends and options, implement and evaluate outcomes.

What You’ll Bring To Us

Bachelor’s degree in Business, Insurance Management, or another applicable field is required.

5-7 years of experience in the insurance industry or closely related field is highly preferred.

Property & Casualty License at hire or within 180 days of hire; must maintain during employment.

Ability to be highly organized, yet flexible in dealing with shifting priorities.

Capability to analyze fluctuating workloads and create procedures.

Excellent verbal and written communication skills.

Excel at teamwork and high-level customer service.

Ability to read and interpret complex industry documents.

Ability to analyze product information and make timely, practical recommendations to managers, producers, and clients.

Competence in computer and office equipment operations.

What We Offer

Health, Dental, & Vision Coverage

401(k) with Employer Match

Generous Paid Time Off and Paid Holidays

Paid Parental Leave

Tuition Reimbursement and 100% Paid Licensing & Continuing Education

Career Growth & Professional Development

Fun Team Events & Community Involvement

What We Need You To Know

Full-time

Hours: 8:00 am – 4:30 pm

Position is not hybrid or remote

Travel required: Some

TROXELL is an Equal Opportunity Employer and offers a competitive salary with a comprehensive benefit package including Medical, Dental, Vision, Flexible Spending, Employer Paid Life Insurance, Short Term and Long Term Disability, 401(k) with Employer match, Paid Time Off, and Continuing Education.

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