Sales Manager

Description
What makes Underground Printing (UGP) unique is delivering the best customer experience through t-shirts and more! UGP has experienced rapid growth, ranking in the Inc 5000 fastest growing companies 5 years in a row. We produce the majority of our printed apparel in our production facility in Michigan with 172,000 SF of screen printing and embroidery production and over 300+ employees. We consistently rank in the top 10 largest screen printers by volume in the U.S. and are one of the fastest growing online clothing retailers. We serve both B2C and B2B customers such as non‑profits, retailers, and universities through our store and office locations across the United States. Additionally, we help brands and licensors sell online both through company‑branded and marketplace websites.

Responsibilities

Promote UGP’s core values; show up, work hard, be respectful and honest, strive for excellence, do what you say, and promote DEI

Convert quotes to leads and close sales

Communicate sales, store, and personnel information to your regional manager promptly

Adhere to the Digital Code of Conduct

Provide constructive feedback to drive change

Participate in weekly one‑on‑one meetings with the Regional Sales Manager and weekly L10 meetings with the RSM and other sales managers in your group

Assist in coverage when other UGP team members are unavailable (email, phone coverage, and possibly travel)

Ensure customers have the best experience and outcome possible

Engage with the local community and attend local events, including Downtown Association meetings, networking groups, and chamber of commerce meetings

Communicate with customers via phone, email, or in person to determine their needs

Generate ideas for sales and marketing tools and relay them to the Regional Sales Manager

Work with the National Sales Manager and Head of Marketing to engage with customers and drive sales at events and local opportunities

Location Responsibilities

Oversee store opening and closing per the checklists and store hours

Deposit money to the bank for custom and retail per the deposit procedure

Interview, hire, train, direct, and evaluate Store Associates

Ensure the storefront is clean, organized, and welcoming; custom orders and retail products are easy to find and clearly marked

Maintain scheduled store hours and special events

Schedule Store Associate hours and handle call‑offs, no‑shows, and shift changes

Coordinate retail displays to ensure optimal sales (e.g., racks and cubbies full, stocked, organized)

Manage supervisory tasks including time‑card approvals, annual reviews, disciplinary actions, and time‑off requests of Store Associates

Actively manage store operations on major retail event days (home football weekends, graduation, large events/fairs)

Qualifications

Degree from a 4‑year college or university

Excellent writing and oral communication skills

Previous sales experience

Very strong typing speed and accuracy

Highly advanced organizational skills

Proficient with Gmail, cloud computing sites, and social media

Prior management experience preferred

Benefits & Compensation
This is a full‑time, salaried position with paid time off and paid holidays. Full‑time Team Members are eligible to join our 401(k) Plan with a 4% employer match and a 40% discount on company products. UGP offers Health, Dental, and Vision Insurance to all full‑time Team Members, and a variety of employer‑contributed PPO Medical Insurance plan options through Blue Cross Blue Shield, as well as Dental Insurance through Delta Dental and Vision Insurance through Eyemed.

EEO & E-Verify
We participate in E‑Verify, a program that confirms new hires’ eligibility to work in the United States. For more information about E‑Verify, please visit E‑Verify.gov. We are committed to ensuring that all employees are treated fairly and equitably, regardless of immigration status.

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