Executive Support w/ Desktop, Microsoft Windows, AD, White Glove

divh2Executive Support With Desktop, Microsoft Windows, AD, White Glove/h2pSkill: Candidates must be within less than an hour commute to Parsippany, NJ (please Google the distance before you send), have good tenure/long projects and recent white glove/executive support experience around Microsoft technology./ppWe need: A mid-senior (5+ years) level Desktop support resource with experience supporting executives with White Glove service. Candidates must be polished and have excellent communication skills on the phone and in person. Candidates must have expertise in Microsoft Windows 10/11, Office 365, Teams, Exchange, SharePoint, and OneDrive as well as familiarity with Active Directory, Intune, SCCM, and software distribution. Strong working knowledge of mobile device management (MDM) for iOS and Android. This position is for a very refined resource with excellent communication skills, long projects, white glove service and experience with the Windows/Active Directory suite. This position will have the opportunity to go full time with the client at some point in the contract./ppCandidate Must Haves on a resume and for submittal:/pulliHow many years working with: Executive Desktop Support/liliHow many years working with: White Glove support/liliHow many years working with: Windows/Active Directory/Office 365/li/ulpPosition Summary: Client is seeking a high-performing and polished Desktop Support Professional to deliver white glove support for approximately 80 executive users, including C-level executives and Vice Presidents, at our Parsippany, NJ headquarters. This role requires excellent technical proficiency in Microsoft technologies, an outstanding customer service mindset, and the ability to thrive in a high-touch, fast-paced environment. Youll provide end-to-end desktop and mobility support, ensuring all executive users experience flawless IT service both in and out of the office. This position requires strong communication skills, professionalism, and the ability to discreetly manage sensitive executive support needs. A rotating on-call schedule is required./ppKey Responsibilities:/pulliProvide white glove deskside and remote support to C-Level and VP executives./liliInstall, configure, and troubleshoot Microsoft Windows, Office 365 Suite, Teams, Outlook, OneDrive, and related productivity tools./liliSupport laptops, desktops, printers, docking stations, mobile devices (iOS/Android), and AV equipment./liliMaintain executive conference rooms and ensure AV/video conferencing systems run flawlessly./liliPrioritize and manage service tickets using the companys ticketing system (e.g., ServiceNow)./liliProvide hardware and software lifecycle support, including image creation, patching, and deployment./liliCoordinate with infrastructure and application teams for complex escalations./liliSupport remote access tools and VPN connectivity./liliParticipate in a rotating on-call schedule, including off-hours and occasional weekend support./liliEnsure documentation and asset inventory are kept current./li/ulpRequired Qualifications:/pulli5+ years of experience in desktop support or executive support roles./liliStrong expertise in Microsoft Windows 10/11, Office 365, Teams, Exchange, SharePoint, and OneDrive./liliFamiliarity with Active Directory, Intune, SCCM, and software distribution./liliStrong working knowledge of mobile device management (MDM) for iOS and Android./liliExperience with AV systems, Zoom/Teams conferencing, and conference room setups./liliExcellent interpersonal and communication skills; professional demeanor and ability to work with discretion./liliAbility to multitask and prioritize effectively in a high-pressure environment./liliProven problem-solving and troubleshooting skills./li/ulpPreferred Qualifications:/pulliExperience supporting executive-level or white-glove environments./liliCertifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus./liliKnowledge of Jamf, ServiceNow, and MacOS support a plus./li/ul/div