Director of Premium Service Desk & Client Experience

Toptal is seeking a senior leader to build and scale a Service Desk within a Managed Services Provider environment. The successful candidate will redefine support delivery into a client-centric service model, driving satisfaction and retention. This role requires 8-12 years of IT support experience and a strong understanding of service desk operations. Applicants must have a Bachelor’s degree and will work remotely. The position offers a salary with potential bonuses and extensive benefits.
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