Toptal is seeking a senior leader to architect and scale a next-generation Service Desk / Client Service Center. This remote role prioritizes business outcomes and user experience over traditional support methods. The successful candidate will build a client-centric service organization, leading client satisfaction and retention. Ideal candidates will have extensive experience in IT support, service desk management, and a Bachelor’s degree. Toptal offers flexible benefits including health insurance and a 401(k) retirement plan.
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Director of Premium Service Desk & Client Experience
Toptal · Multiple locations ·
- Pay:
- 60.000 - 80.000
- Job type:
- Full Time