Manager Customer Service

Overview
As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial, and service goals.

Responsibilities

Assist the Branch Manager in managing resources within the branch

Supervise and mentor customer service, administrative, warehouse, and transportation functions

Staff all service and administrative functions and monitor performance of related employees

Implement customer‑facing service solutions and e‑commerce solutions

Set branch schedules, establish procedures, and resolve service failures

Collaborate with the Branch Manager in managing profitability, expenses, and assets

Qualifications

SAP and Microsoft Office experience

Supervisory and leadership skills; ability to motivate and support a team

Problem‑solving and conflict‑resolution skills

3+ years of relevant experience required

2‑year degree preferred

Pay Details
The expected salary for this position is starting at $78,000 annually, depending on experience. The position is also bonus eligible based on specific and relevant business metrics.

Benefits

Multiple plan options for

Medical, Dental, Vision,

and

Prescription Drug

benefits

Life insurance coverage for you and options for your family

Flexible Spending Accounts

Disability benefits at no cost to you

Profit sharing plans

401(k) savings plan with company match

Paid vacation and sick days

Paid holidays throughout the year

Paid wellness day

Community time off to give back to the community

Predictable work schedules (no weekends or nights for most roles)

Employee recognition program

Educational reimbursement and career development programs

Other perks supporting well‑being and career growth

Equal Opportunity Employer
Equal Opportunity Employer/Vet/Disabled

Location: Manchester, NH

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