Relationship Management Manager- Employer Services (Remote)

Relationship Management Manager – Employer Services (Remote)

Full-time

Employee Status: Regular

Pay Range: $90,000 - $150,000

Role Type: Home

Job Posting - Salary Range: See Pay Range

Department: Sales & Business Development

Flexible Time Off: 20 Days

Schedule: Full Time

Shift: Day Shift

Experian is a global data and technology company serving industries such as financial services, healthcare, automotive, agribusiness, and insurance.

The

Relationship Management Manager, Employer Services

builds and maintains positive relationships with clients, driving business growth, and leading a team of Relationship Managers. Your role includes strategic planning, customer service, and sales management to enhance profitability and customer satisfaction.

Responsibilities

Manage revenue performance across assigned accounts, including forecasting, renewals, retention trends, and growth opportunities, while driving high renewal rates and protecting strategic client revenue.

Leverage VOC, client feedback, and service metrics to improve customer satisfaction, resolve issues, and identify service, product, and innovation opportunities.

Establish and drive accountability for team KPIs, objectives, and performance outcomes.

Lead, coach, and develop Relationship Managers through performance management, mentoring, and capability building.

Use business, operational and analytical skills to assess portfolio health, mitigate risk, connect client needs to solution adoption, and support long-term growth.

Present business reviews, revenue performance, VOC insights, and strategic recommendations to clients and senior leaders.

Maintain awareness of market conditions, trends, and industry developments to guide strategy.

Report to the Sr. Director Relationship Management.

Qualifications

Bachelor's degree or equivalent experience.

3+ years of experience in sales/account management leadership, leading client‑facing teams, managing revenue retention and growth, and delivering high renewal rates and customer satisfaction.

Financial knowledge, including experience managing revenue performance, renewal health, and retention outcomes.

Experience using VOC insights to identify innovation opportunities and improve client experience.

Knowledge of Employer Services, including Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2, and ACA.

Proficiency with CRM platforms, reporting tools, and sales/account management systems.

Customer‑focused with experience building trusted relationships with clients and internal partners.

Benefits

Great compensation package and bonus plan.

Core benefits including full medical, dental, vision, and matching 401(k).

Fully remote environment.

Flexible time off including volunteer time off, vacation, sick and 12 paid holidays.

Experian is proud to be an Equal Opportunity and Affinity Action employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodations, let us know at the earliest opportunity.

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