Customer Order Specialist

Position Title:

Customer Order Specialist

Wage:

$20/hour

Shift:

1st

Hours:

8am-5pm

QPS Employment Group is hiring a Customer Order Specialist for a leading supplier of process equipment in Harlan, Iowa. This is an associate-to-hire opportunity, with a great benefits package offered once hired on! If you enjoy working with customers, coordinating orders, and supporting sales teams in a fast-paced environment, this could be the perfect role for you!

Customer Order Specialist Responsibilities

Answer inbound customer calls regarding orders, returns, shipments, delivery status, complaints, and warranty requests

Enter and manage customer orders accurately in the system

Review customer files and previous orders to validate new order details

Verify order specifications to meet manufacturing requirements

Process Return Goods Authorizations (RGAs) for returns, credits, or warranty items

Assist with initial warranty review and coordinate with engineering for product analysis

Support outside sales representatives with order entry and customer requests within assigned territories

Collect customer specifications and pricing details to prepare accurate quotations

Make outbound calls as needed to follow up with customers and coordinate freight quotes

Customer Order Specialist Requirements

Previous experience in customer service, sales support, order entry, or administrative roles required

Strong communication and phone skills

Ability to multitask and manage multiple priorities

High attention to detail and accuracy in order entry and customer information

Strong organizational and problem-solving skills

Comfortable collaborating with customers, internal teams, and sales representatives

We are proud to be an equal opportunity employer.

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