Sales Coordinator

Operational
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Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.
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In the absence of the Director of Sales/ Sales Manager/ Sales Executive, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concern in a timely manner.
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Follows up sales leads whenever required or assigned by the Sales Managers/ Executives.
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Prepares, compiles and distributes the weekly/ monthly reports in a timely manner.
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Ensures the activities/events logbook is being accurately maintained.
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Assists in the compilation of Market Surveys and Competitor Researches report.
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Assists in the distributions of relevant hotel information to clients when required.
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Assists/participates in sales blitz.
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Maintains good relationship with the established clientele and provides all necessary assistance when required.
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Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met.
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Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.
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Assists the Sales Manager/ Executives to follow up on all matters in the absence of the Sales Manager/ Executives.
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Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
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Maintains a detailed knowledge of hotel facilities, features and services.
Financial
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Achieves the monthly and annual personal target contributing to the Sales revenue.
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Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.
Marketing
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Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.
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Be aware of community, business, political and social factors that may affect the hotel’s financial performance.
Personnel
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Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
Administration
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Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
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Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
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Establishes an efficient trace File to ensure that all business booked is properly tracked.
§ Assists in consolidating and preparing Sales report.