Field Service Representative

Compensation
For this U.S. based position, the expected compensation range is $68,000 – $102,000 per year, which includes base pay and short-term incentive. The compensation range for this full‑time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job‑related skills, experience, and relevant education or training.

Benefits
Schneider Electric offers a comprehensive benefits package to support employees, including medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply toward your benefits), flexible work arrangements, paid family leaves, 401(k) + match, well‑being and recognition programs, 12 holidays per year, 15 days of paid time off per year (pro‑rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

Job Overview
Schneider’s Field Service Representatives collaborate with customers, team members, and third‑party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on company and third‑party equipment. They are problem solvers, customer focused, and passionate about their work.

Job Details
This site‑based position has a 40‑hour guarantee plus overtime and may involve occasional nonstandard hours. Most work occurs at customer sites.

Typical Responsibilities

Pre‑site, startup, repair, preventive maintenance, and field modification of equipment

Problem solving with customers, electricians, sales partners, technical support, and district service teams

Completion of field service reports, expense reports, preventive maintenance data sheets, and startup data sheets

Working with a manager and/or regional service director to resolve complex escalated issues

Continuous learning and training on various products both in the field and in the classroom

Additional Responsibilities

Travel throughout the region for local customer support or even countrywide travel, including overnight travel by vehicle or air

Assist senior technicians and support project management on larger system start‑ups

Work alongside larger teams of FSRs and collaborate with project managers on higher complexity projects

Act on behalf of the district service manager to resolve operational issues as required

Qualifications

An associate’s degree, trade/vocational certification, or military training or similar experience in electrical‑related disciplines

The ability to read blueprints and schematics

Thorough understanding of principles of AC and DC power and related components

At least 2 years of field service repair and customer service with UPS systems, power distribution and switchgear, seamless automatic transfer switches, power distribution units, and related equipment

At least 2 years in field services or equivalent industry experience

Good safety practices and adherence to company safety procedures, including lock‑out tag‑out, compliance with safety programs, and completion of safety training on time

Identification of hazards and reporting of safety matters, incidents, near misses to management or safety representative

NFPA‑70E or OSHA experience preferred

Safe driving and vehicle operation skills

Skilled at utilizing test and diagnostic equipment

Experience reading and interpreting schematics, drawings, and operation manuals

Ability to write service reports, correspondence, and procedures, effectively present information, and respond to customer questions

Physical ability to handle strenuous tasks, including bending, stooping, lifting, and carrying items up to 40 pounds

Ability to work outdoors in diverse environmental extremes such as heat, cold, rain, and dust

Standing for extended periods and working in small confined spaces

Proficiency in English for communication with customers and team members

Proficiency in basic computer skills and systems including Microsoft Office: Outlook, Teams, Word, Excel, and ability to navigate company digital tools and resources

Onboarding and Training
Within the first 180 days, you’ll experience a team‑oriented welcome with 8 weeks of in‑person training in our state‑of‑the‑art facility in Dallas, TX, with all expenses paid. After each training visit you’ll continue with online training and receive on‑the‑job training paired with a local mentor to continue your onboarding journey.

Equal Opportunity Employer
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

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