Aftersales Manager

Arden White Recruitment are working with the Heritage Automotive group to find an experienced Aftersales Manager to lead the aftersales operation at its busy Audi dealership in Salisbury.

This is a fantastic opportunity for a strong automotive leader to take ownership of a high-performing department within a premium brand environment. You’ll be responsible for driving workshop performance, customer satisfaction, team development, and overall profitability while maintaining exceptional manufacturer standards. The successful candidate will already have experience managing a franchised dealership aftersales operation and will be confident leading both workshop and front-of-house teams in a fast-paced environment.

Key Responsibilities

Oversee the day-to-day running of the Aftersales Department

Lead, motivate, and develop Service Advisors, Technicians, and Workshop Controllers

Drive productivity, efficiency, and profitability across the department

Ensure excellent customer service and manufacturer compliance

Handle escalated customer concerns professionally and effectively

Monitor KPIs, workshop loading, warranty, and departmental performance

Requirements

Previous Aftersales Manager experience within a franchised dealership is required

Strong leadership and people management skills

Commercially minded with a focus on performance and customer satisfaction

Excellent communication and organisational skills

Full UK driving licence

Package & Benefits

£70,000 OTE with additional earning potential

Company car (including EV options)

22 days holiday plus bank holidays

Birthday day off

Pension scheme

Life assurance

Employee Assistance Programme

Staff discounts

Cycle to work scheme

Genuine career progression opportunities within a successful dealer group

If you're an experienced Aftersales Manager looking for a new challenge within a premium brand environment, apply now for more information.

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