Senior Station Manager

Job ID: 10427081 | Amazon.com Services LLC

Responsibilities

Overall safety, quality, performance, customer experience, and people development for all delivery station operations.

Drive vision for the station team and create quality initiatives, process change initiatives, and other lean initiatives to help the functional area and the DS exceed the business plan.

Problem‑solve to close gaps between performance and goals.

Set and clarify requirements and expectations for Operations, Area, and Shift Managers. Measure performance, provide feedback, and hold Ops Managers accountable for their performance and the performance of their departments.

Manage an environment for delivering Amazon orders direct to customers, operating 24/7 and handling ever‑rising volume and complexity.

Manage day‑to‑day relationships with multiple Delivery Service Providers (DSPs).

Present operational metrics regularly to the senior leadership team.

Hire and develop top talent. Create and implement a talent plan for the site, including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement.

Leverage Operations, Area, and Shift Managers by sourcing and nurturing ideas and rolling them into improvement plans for the functional area.

Cultivate strong culture and engagement throughout all levels of the delivery station team.

Take proactive steps to ensure best practices are shared across all departments, shifts, and the network.

Work with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES, and Engineering to build and secure support and resources for projects and initiatives in the area, and to provide needed support for other staff initiatives.

Basic Qualifications

Bachelor's degree or equivalent, or 2+ years of Amazon experience.

7+ years of direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last‑mile manufacturing, engineering, production or distribution environment.

Demonstrated track record of delivering performance and financial results in high‑pressure environments.

Experience with performance metrics, process improvement, and lean techniques.

Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions, and terminations.

Strong analytical capability with a record of digging into data and finding solutions for various operational problems.

Excellent communication skills (including local language and English, written and verbal).

Experience managing third‑party resources on a regional
ational scale.

Experience managing contingent workforce in a business with peak seasons.

Flexibility to work a variety of hours as business demands, including overnight, weekends and holidays.

Preferred Qualifications

Degree in Engineering, Operations or related field and MBA preferred.

Experience in a startup environment.

Ability to handle changing priorities and use good judgment in stressful situations.

Interest in long‑term career development.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits, including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Balch Springs - $135,000.00 - $182,700.00 USD annually

#J-18808-Ljbffr