Customer Experience Specialist

Customer Experience Specialist

As a Customer Experience Specialist here at Honeywell, you will be a member of the Customer Service team, where you will ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index.
You will report directly to our Sr Customer Experience Supervisor and you'll work out of our Salem, OR location on a Hybrid work schedule.
In this role, you will impact the overall customer satisfaction by managing order processing, purchasing activities, and ensuring timely and accurate order fulfillment. You will play a key role in maintaining customer accounts and collaborating with cross-functional teams to deliver quality service and resolve issues efficiently.
Responsibilities

KEY RESPONSIBILITIES
Responsible to ensure the successful fulfillment of all requests regarding the order processing and purchasing activities within the Customer Experience department
Successfully, timely accounting and lifecycle maintenance of all orders, contracts, and projects in the Honeywell systems
Opportunities management and prompt, correct issuing of invoices
Creating credit requests and documents as needed
Updating customer accounts by submitting requests in SAP for customer creation, extension, or amendment
Ensuring correct input in ERP systems
Tracking orders placed at suppliers and their timely delivery to the warehouse or final customer for direct deliveries
Providing quality service to customers and collaborating with the purchasing team
Resolving issues related to wrong delivery, delays, and rejected product returns
Qualifications

YOU MUST HAVE
0-2 years relevant customer service experience
Strong knowledge of Microsoft Office and experience working in a customer-facing role
Knowledge of ERP systems, preferably SAP, with the ability to manage customer accounts and order lifecycle maintenance
Ability to track orders and resolve delivery or product return issues effectively
WE VALUE
Bachelor's degree
High level of customer orientation with a dedicated "can do" attitude
Excellent interpersonal, organizational, and time management skills
Ability to drive improvements leading to greater customer experience, higher quality, and lower costs
Strong teammates with the ability to take ownership and follow-through
Ability to establish relationships and networks in a virtual team environment
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
Required Skills

Customer Experience
Customer Issue Resolution
Customer Support
Problem Solving Techniques
About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments

powered by our Honeywell Forge software

that help make the world smarter, safer and more sustainable.
Job Info

Job Identification 148924
Job Category Customer Experience
Locations 4001 Fairview Industrial Drive SE, Fairview Industrial, Salem, OR, 97302, US (Hybrid)