Customer Experience Specialist

Overview
As a Customer Experience Specialist at Honeywell, you will be a member of the Customer Service team, where you will ensure performance standards are met and maintained to achieve business objectives and reach a high customer satisfaction index. You will report to the Sr Customer Experience Supervisor and work out of the Salem, OR location on a Hybrid schedule. In this role, you will impact overall customer satisfaction by managing order processing, purchasing activities, and ensuring timely and accurate order fulfillment. You will collaborate with cross-functional teams to deliver quality service and resolve issues efficiently.

Responsibilities

Ensure the successful fulfillment of all requests regarding order processing and purchasing activities within the Customer Experience department

Provide timely accounting and lifecycle maintenance of all orders, contracts, and projects in Honeywell systems

Manage opportunities and issue invoices promptly and correctly

Create credit requests and documents as needed

Update customer accounts by submitting requests in SAP for customer creation, extension, or amendment

Ensure correct input in ERP systems

Track orders placed with suppliers and their timely delivery to the warehouse or final customer for direct deliveries

Provide quality service to customers and collaborate with the purchasing team

Resolve issues related to wrong delivery, delays, and rejected product returns

Qualifications
YOU MUST HAVE

0-2 years relevant customer service experience

Strong knowledge of Microsoft Office and experience in a customer-facing role

Knowledge of ERP systems, preferably SAP, with the ability to manage customer accounts and order lifecycle maintenance

Ability to track orders and resolve delivery or product return issues effectively

WE VALUE

Bachelor’s degree

High level of customer orientation with a dedicated “can do” attitude

Excellent interpersonal, organizational, and time management skills

Ability to drive improvements leading to greater customer experience, higher quality, and lower costs

Strong teamwork with the ability to take ownership and follow-through

Ability to establish relationships and networks in a virtual team environment

Benefits
Honeywell offers a comprehensive benefits package in addition to a competitive salary and opportunities to work with leading-edge solutions. Benefits typically include medical, dental, vision, life insurance; short-term and long-term disability; retirement plans; health savings accounts; flexible spending accounts; employee assistance program; parental leave; paid time off; and paid holidays.

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