Customer Service Frontend Manager

Area Leader – Meijer

Meijer is a family company that serves people and communities. We provide career and community opportunities that focus on leadership, personal growth, and development.
Benefits

Weekly pay
Scheduling flexibility
Paid parental leave
Paid education assistance
Team member discount
Development programs for advancement and career growth
What You’ll Be Doing

Engage with team members in span of care to ensure they receive appropriate onboarding, training, and development.
Provide coaching and feedback to help team members succeed.
Identify talent and engage in career discussions to support store staffing and build a diversified talent pipeline.
Hold candid conversations to ensure Meijer standards are upheld and team members have growth opportunities.
Oversee area operations and financial results, managing corporate plans to maximize sales and productivity.
Own budget line items in the P&L.
Drive safety and compliance throughout the store and oversee condition management.
Ensure Team Leaders and Leads provide guidance, assign daily work, and address training needs.
Implement process improvements and steward the Meijer culture.
What You Bring With You (Qualifications)

Bachelor’s degree or equivalent experience.
Minimum 4+ years of retail or grocery customer service experience.
Progressive leadership experience preferred.
Passion for providing industry-leading service.
Demonstrated ability to communicate clearly and provide precise direction.
Ability to analyze financial and statistical information to make informed decisions.
Experience leading a safety-focused organization.
Proactive and creative thinking applied to business.
Understanding of seasonal and diverse merchandising to meet customer needs and drive sales.
Strong business acumen and innovative attitude.
Commitment to fostering an inclusive environment where all team members and vendors feel valued.
Equal Opportunity Statement

Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We are committed to treating all persons with dignity and respect. Our policy prohibits discrimination based on race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, disability, veteran status, or any other lawfully protected classification.
If you have a disability and require a reasonable accommodation to complete any part of your application, please submit your request. Submissions that do not seek help to complete the application due to a disability will not be responded to.

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