Inside Sales Advisor – Jewelry & Collectibles

As an Inside Sales Representative, you will manage and grow a portfolio of warm, company-supplied customers while driving revenue through high-activity, phone-based consultative selling. This is a structured, KPI-driven inside sales role focused on fine jewelry, luxury watches, and exclusive pieces sold directly to U.S. consumers. Success in this position comes from disciplined outbound activity, strong discovery conversations, storytelling ability, and consistent follow-up. All leads are existing or prior customers. This is a performance-driven role for individuals who want to grow financially and build long-term income through repeat client relationships.

COMPENSATION & BENEFITS

$50,000–$60,000 Base Salary

Uncapped residual commissions

Year 1 OTE: $60,000–$80,000

Year 2 OTE: $75,000–$90,000+

Top performers significantly exceed OTE

Quarterly & annual bonuses

Partially company-paid health benefits

401(k) with company match

Recognition programs & performance incentives

Hybrid / work-from-home eligibility after successful training period (typically 3–6 months, performance-based)

THE COMPANY & CULTURE
Our client is a 23-year-established, direct-to-consumer luxury goods company specializing in fine jewelry, watches, and limited-edition collectibles. The organization operates within a disciplined, measurable sales environment focused on Accountability, Coachability, Structured sales process, Relationship-based growth and Long-term customer value. The team culture is collaborative and tight-knit. Reps support each other, share wins, and celebrate performance. Leadership is hands-on with coaching and development.

OFFICE LOCATION & SCHEDULE

Burnsville, Minnesota

In-office for onboarding and ramp-up (minimum 3–6 months)

Hybrid/work-from-home eligibility after training and performance benchmarks

Monday–Friday, 9:00 am–5:30 pm CST

Only 2 Saturdays required annually (holiday peak season)

No evenings (unless voluntarily adjusting schedule for West Coast customers)

TYPICAL DAY & KPIs
This is a high-activity inside sales role.

Daily expectations include:

60+ dials

10–13+ live conversations

2.5+ hours of talk time (increasing with tenure)

Ongoing follow-up on assigned portfolio

Managing ~500 warm leads in rotation

Participation in coaching & team huddles

After ramp-up, reps receive a mix of:

Outbound dialing to existing customers

Inbound overflow calls from the call center

SALES MODEL

100% warm leads (no cold calling)

Concierge-style relationship building

Strong discovery through open-ended questioning

Storytelling-based product positioning

Focus on Private Vault luxury inventory ($395+ items)

Emphasis on selling in-stock luxury products for a better customer experience

Average order size:

$500–$750

High-value Private Vault pieces are significantly higher

Average sales cycle:

1–3 months

Revenue focus is on building a broad, sustainable customer base (multiple $1K–$10K customers vs. reliance on single large accounts).

WHAT SUCCESS LOOKS LIKE

Consistent outbound activity

Emotional intelligence on the phone

Ability to build trust quickly

Strong discovery questioning

Coachable and adaptable

Comfortable working within a structured sales process

Desire to grow financially beyond an hourly income mindset

This role is ideal for someone who wants to build long-term recurring income and develop a portfolio of repeat luxury buyers.

Must-Have Requirements

3+ years of sales experience (B2C preferred)

Phone-based / inside sales experience (inbound, outbound, or both)

Comfortable with high outbound activity (60+ dials/day)

Coachable and process-driven

Demonstrated job stability and commitment

Strong computer proficiency (CRM, multiple screens, order entry systems)

Well-suited backgrounds

Luxury retail (jewelry, watches)

Collections

Timeshare sales

Financial services / financial concierge

Membership-based sales

High-activity inside sales environments

Relationship-driven B2C sales

TRAINING & ONBOARDING
Structured ramp-up program:

Weeks 1–3:

Inbound sales training, live call handling, system exposure, and lead generation

Week 4:

Luxury sales process training (discovery, storytelling, Private Vault positioning)

Weeks 5+:

Shadowing top reps, outbound dialing begins, daily coaching & performance reviews

Reps are actively selling within the first month, with activity expectations increasing as tenure grows.
TECHNICAL REQUIREMENTS

Comfort navigating multiple systems simultaneously

Phone-based CRM/order entry systems

Basic Excel, Word, PowerPoint

Ability to manage multiple browser windows during live calls

WHY APPLY

100% warm leads

Residual commission structure

Clear training roadmap

Strong internal coaching support

Opportunity to transition to a hybrid work model

Our client is an equal opportunity employer committed to creating a diverse and inclusive, barrier-free workplace. They strive to provide a safe, healthy and respectful workplace where individuals are valued for their contributions. Our client encourages applications from women, aboriginal peoples, members of visible minorities, and persons with disabilities. Our client is committed to providing an accessible and supportive recruitment experience for persons with disabilities. If you require accommodations at any stage of the recruitment process, please notify us in advance at toptalent@justsalesjobs.ca. We thank all applicants in advance for their interest; however, only candidates under consideration will be contacted.

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